Smart Web Vacations Promised to refund my payment, but gave only a partial refund Playa del Carmen Quintana Roo

On March 6 I paid Smart Web Vacations 93,312 Mxn pesos, which was charged to my Mastercard. At the time I was told that I would be able to cancel the agreement within 48 hours - and obtain a full refund.

However, later that evening I spent some time researching Smart Web Vacations and discovered several complaints on Ripoff Report about that company. There were also some negative comments on Tripadvisor. Based upon the negative comments that i saw, I decided to ask for my money back.

The next day, I returned to Smart Web's office in Playa del Carmen, but found that the manager was far from willing to give me a refund. After insisting that he give me the refund, he finally went and produced a letter which said, in part: "Membership with Smart Web Vacations is cancelled. A full refund wil be issued within 15 business days...Mastercard ending in... will be refunded in the amount of 93,312 Mxn Pesos."

After waiting more than 15 business days - and without having received a credit back on my credit card, I began attempting to contact Smart Web Vacations. I began by sending an email to the email address that was given on the manager's business card. After that failed to produce any results, a few days later, I phoned the number on the card. After several attempts, someone finally answered the phone. Eventually, the manager got on the phone and began to offer an excuse why the money hadn't been credited back to me. He said that the company's bank was unable to process the refund, but that Smart Web had not been made aware that the refund had not gone through, which was why no other attempt had been made to refund the money.

Instead, I was told, a wire transfer could be made to my bank account. Several days later I finally saw money deposited to my account, but it was well short of the amount that Smart Web had promised would be refunded. I began a long series of email exchanged with someone who went by the initials VLO. I also spoke with her over the phone. She kept assuring me that the balance of what i was owed would be deposited to my account.

After waiting another week - and without anything further deposited to my account, I emailed that i was going to start posting negative comment about Smart Web online, including on Ripoff Report. Then, on April 11, I received an email saying that my "refund is being processed as we speak."

When no refund appeared, I wrote to VLO that I was going to begin posting about my experience with Smart Web. Today I received an email from someone else who claims to be with the "legal department" of Smart Web, saying that I would not be receiving anything further by way of refund.

As well, I ihad nitiated a dispute with my credit card company 15 days ago, but it will take some time to obtain a resolution through that process - if one is available.

So, my warning to anyone considering doing business with Smart Web Vacations is: Be very careful about entering into any agreement with them. In my case, at least, they made a promise in writing to give me a full refund of what I had paid them, then reneged.