Complaint Review: SmartPay Lease - San Francisco California
SmartPay Lease Refuse to fix my Samsung Galaxy S8 plus. I purchased the insurance through their company. San Francisco California
My name is Diana Cabrera Stewart- ***-***-5251- account. Straight talk refused to fix my defective phone which the phone is covered under insurance. Customer service told us that they did not want to help us I am leasing a Samsung Galaxy S8+ with Straight Talk. I have had this phone and paid in this phone for 2 months. I also purchased the phone protection plan.
The phone started having screen problems. I called Straight talk and they told me that they could not help me and to call Smart Pay.Smart Pay is the company that the phone comes from. So I called Smart Pay and they told me they couldn't help and to call the manufacturer. I called Samsung and they told me that sense the phone is under Straigh talk and Smartpay, they wont fix it. So I call Smartpay again and the lady pretty much told me that Im stuck with this defective phone and there's nothing they can do.
I mentioned our insurance and she just changed the subject quickly. They she hung up on me. I called back and the same thing happened. I called 5 times and went through the same thing with them. No help and told that I have to pay for a defective phone. This is crazy. This is so crazy.
This report was posted on Ripoff Report on 04/10/2018 01:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/smartpay-lease/san-francisco-california-94104/smartpay-lease-refuse-to-fix-my-samsung-galaxy-s8-plus-i-purchased-the-insurance-through-1438103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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