Smile Direct Club False Advertised, No Refund When Requested, Fail To Respond, Sent Me To Collections... Etc.

d about receiving braces from the Smile Direct Company. I met with the Smile bus people and was mislead many different ways. I gave an initial down payment on the spot.

After receiving the aligners almost a month later(while already being billed for the first month, on top of the down payment), I was only given 5 months worth of aligners. The aligners were flimsy and did not fit right.

I contacted the company by telephone. A women in charge of my account called me and when I asked for a refund I was told I was already passed the 30 days allowed by 5 days. Mind you, they took almost four weeks to arrive in the mail.

Now I am in over $400 total(down payment and 2 automatically dedeucted installments! I called again and explained the pain I was dealing with as the retainers did not fit properly. They were either cutting into my gums and cheeks or wouldn't snap on the teeth at all. I was instructed to cut or file them down to make them fit. 

I sent pictures in and a complaint regarding them not fitting and was given the run around and ignored. 

By the 6th week of aligners out of 20 week treatment, I was fed up!!! They were still trying to take money from my bank after denying me a refund after me asking within the 30 days. They failed multiple times to leave the right notes in my file as each time I spoke with an associate I would ask what the notes stated only to find out nothing was noted accurately, if at all. The associates were either very poorly trained or rude. 

I decline to allow them to take any more out of my bank. At this point in time they had already received almost $600 out of me for the treatment with no cooperation on their part. 

I am now in collections after refusing to pay them anymore. They did not fail to respond when it came time to payment and I would expect nothing less from a company who is committing fraud against unsuspecting consumers who just want a prettier smile. 

Bottom line, they are very unprofessional and I will not pay them any more money than they deserve. The almost $600 I wasted was too much as it stands. 

I have worked very hard to get my credit rating in excellent standing and they have ruined it. I will be seeking more people who are in the same boat and possibly a lawyer. 

Thank You Smile Direct for your lack of honesty and making me feel like a fool for trusting you with my oral health and bank account information.