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Report: #595186

Complaint Review: Smokingeverywhere - Sunrise Florida

  • Submitted:
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  • Reported By: Pam — Dickinson Texas U.S.A.
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  • Smokingeverywhere 5600 NW 102nd Ave Suite A Sunrise, Florida United States of America

Smokingeverywhere renamed Electronic Cigarette Un-ordered shipment refused, no refund received Sunrise , Florida

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I was charged 6 times for the amount of $49.99 by this company on 11/08/2009.

 

They credited me with 5 payments of $49.99. I have an e-mail trail of 5 of those re-payments dated 11/09/2009. I also replied to one of those e-mails stating that I wanted my 6th payment of $49.99 refunded to my account on 11/10/2009.

 

I called this company at 800-613-0337 and spoke to Jennifer (42172) Reference number #7XRSWF on 11/13/2009 inquiring about my refund. She stated my refund was coming in the next 24-48 hours.

 

When my refund was not received, I called the 800 number above again and spoke to Freddie on 11/18/2009 and Rosa about this issue and requested to be given the additional $49.99 I was due back. (42322). Both stated that the refund would be issued.

 

I was also sent a package from this company which I refused on 11/20/2009.

 

I have USPS tracking information on the package I refused, tracking number 0114 8008 6003 3845 0618.

 

On 04/13/2010:

 

I called 1-800-539-6022 and selected Billing and was transferred to customer service where I was told to send an e-mail to regarding my concern.

 

I also called 1-800-539-6022 and was hung up on after I stated my problem.

 

 I then called 1-800-539-6022 and selected support and after stating my problem was told that the Smoking Everywhere company had changed its name and didnt exist anymore. I asked if there was a way to contact them and was hung up on.

 

I called 1-800-613-0337 and the line was picked up and disconnected.

 

I also spoke to Bobby on 04/192010 at 1-800-539-6022 ext. 206 and was told that there was nothing he could do.

 

 

I simply want the $49.99 I was charged for a product I didnt order and refused refunded.

This report was posted on Ripoff Report on 04/21/2010 07:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/smokingeverywhere/sunrise-florida-33351/smokingeverywhere-renamed-electronic-cigarette-un-ordered-shipment-refused-no-refund-rece-595186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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