Sofa Mart Sofa Mart at Furniture Row Purchased recliner couch, loveseat and chair in 2013 along with warrenty. Couches seams have ripped, loveseat recliner mechanism does not hold and chair has torn fabric. Warrenty company and sofa mart will not cover. Denver Colordo

I purchased a leather recliner, couch, loveseat and chair from Sofa Mart in 2013. I found rips on two seams of the couch, a tear on a corner of the recliner and one of the recliner mechanisms on the loveseat does not hold.

I submitted a claim to the warranty company, I purchased the warranty when I bought the furniture. They said it was not accidental damage and they could not warranty it. I would have to talk with the store.

I contacted the store and they would not let me speak with a manager. I was told that I would need to submit my information to them. I asked for them to send me an e-mail address to send my information to. Initially the woman on the phone told me they did not have that capability. I continued to ask very direct questions, until she finally agreed to send to my e-mail contact so I could send in my warranty and information on the furniture. There is no contact information on their website.

I waited 3 weeks and never received contact information. I called again, someone named Betsy Johnson answered the phone. I again asked to speak with a manager, she said none were available. I had to explain the entire thing to her. Initially she said there was nothing they could do. I expressed my frustration and how I felt what they were tellilng me was that I had purchased junk and it was my problem.

She said that is not what I am saying. I asked what she was meaning and then she told me she would send me contact information to my e-mail address. She sent me a phone number and said to send the photos and warranty information to it. I responded that in a text on a phone it is going to be bad resolution and that I wanted to send the photos via e-mail.

I then responded to the e-mail address that she had sent me the phone number on, with the pictures and warranty info. The photos were blocked. I tried 4 times and ended up having to send the photos to an applie iphone and forwarding them to the phone number that Betsy Johnson had sent. That was over a week ago. I sent an e-mail confirmation request, asking if she had received them. No response.

I would like to have furniture that has not even hit two two year mark yet, fixed or replaced at no cost to me.  I would like someone in authority at Sofa Mart to contact me and deal with this in a professional, respectful, logical manner.

Betsy.johnson@sofamart.com is the e-mail she sent me. I have a phone number that was given to me to send the text to, should it be needed. I cannot get to that page without losing this page.