Sony Computer Entertainment Sony Will not refund or allow me to repair my system without a fee Foster City, California

I'm sorry I was not clear about when it broke. Yes it did break under warranty, 2 days before it expired. As you know this was around the Christmas season, therefore not allowing me to have time to call about the issue. Additionally, this was my first gaming system from Sony so I did not know such things would happen. Also I was not even sure that it had broken at this time. All I knew was that it would not accept my disc so I figured there was a reasonable approach to fix the problem. Additionally, I was not sure of the warranty date because this was a gift given to me, not bought by myself. As I have looked around the Internet I could not find any information about similar things happening to others. Of course having the slot broken is common, but I doubt it is common a year after the purchase date. I don't understand why this dowsnt set me apart from others but if anyone can send me a link to some information related to my problem I would gladly read about it and try to see what others have done. I am simply saying that this is a ridiculous occurrence and that something like this should never happen. I don't know why someone would disagree with this statement.

Costco's policies are not relevant because Sony is a different company. You should not expect the same extended coverage that others paid for when they chose to purchase the extended warranty.

The item failed under warranty. Why did you wait for the warranty to expire before contacting Sony?

I know what you're saying. And I understand that a year is a year. However, I believe that if a company like Costco is lenient enough to provide its customers with great assistance and allow us to return most products without question, why can't Sony be a little more lenient as well? I know a company should not warranty a product for a decade, but I'm saying why should such an expensive product not even last over a year? I am talking about the quality of the product mostly, not the warranty problems. Wouldn't you expect a $300+ system to last you a while with no problems? Errors might occur, but if it is not your fault, why should you be paying for extra warranty or repairs?

After that, YOU pay. Should they just extend the warranty for a decade or as long as you own it?

I don't see the Ripoff.

No, I don't work for Sony.