Sony Corporation Of America Refused to replace television in which lcd panel is defective and no longer available and tv can't be repaired New York, New York

In short, I purchased a television on 7/30/08 from Best Buy in Greenville, North carolina.  I went to Best Buy to inform them of the bad product and was instructed to contact Sony directly.  On Sunday, November 8, 2009 I was no longer able to view my television.  On the model that I have, the screen is barely visible and of the screen is covered with a white film.  I have been and continue to be a big supporter of Sony product because of the quality and reputation.  I purchased my television at approximately $800.00 over a year ago and would not have expected a Sony brand product to mal-function the way it has and for Sony to turn their back on a loyal customer and someone that made a purchase in good-faith.  I have made numerous attempts to contact someone at Sony outside of their customre support with no response.

The authorized Sony repair person (sent by Sony) after evaluating the model mentioned that the problem was the LCD panel and that to replace it would be more costly than the product itself.  After checking on the cost to replace he was informed that the part was no longer available.  I was charged the $150.00 service call.  So not only am I out of the cost of the original purchase price but the cost to evaluate the problem on a television that is no longer of any use. 

In speaking with several Sony customer service reps, they informed me that Sony would re-imburse the service call amount, and offer me a model (KDL32S5100) for a discounted price on a $600.00 at the cost of $228.00 plus sales tax.  Again, I am not pleased with having to now pay an additional $400.00 which amounts to approximately $1200.00 for a television set that went bad originally.  One of your customer service reps mentioned we have not had any problems with this model.  With that said, I should not be penalized for obviously a factory defect on a product that went bad 2 months after the factory warranty.  I would appreciate your time and help with this matter.  Have a great day.