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Report: #751650

Complaint Review: South Bay Expressway - San Diego California

  • Submitted:
  • Updated:
  • Reported By: Howard — Los Angeles Area California U.S.A.
  • Author Confirmed What's this?
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  • South Bay Expressway 1129 La Media Road San Diego, California United States of America

South Bay Expressway Phony Notice of Toll Evasion San Diego, California

*UPDATE Employee: Call or E-mail us to resolve...

*Consumer Comment: Tell them to Come Get It!

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Awful lot of people telling the same story hereThese guys just sent me a letter claiming I owe them $62.50 for a $2.50 toll from three weeks ago.  If I dont pony up within another few weeks it goes to $102.50.

The letter starts At the time, date, and location above, the vehicle listed did not pay the required toll  The location lsited above is 9012-SMR-SB-2.  Thanks a lot, very helpful.  Ive never even heard of the South Bay Expressway.  My city is 125 miles away from San Diego, I havent been down there in years.  Yet these guys send me a letter out of the blue telling me to pay up or else.  No photo of my car, no proof, not even even a real address of where it occurred, just a demand for payment.  Nice.

Since the Southbay Expressway seems to be so responsive to complaints (were sorry, but sometime mistakes happen, yada, yada, yada) perhaps you can tell me why someone didnt double-check the photo when my address came up 125 miles from your expressway.  Wouldnt that be an obvious clue you made a mistake?  

I figure its either one out of two things.  Perhaps youve outsourced the processing to some pennies-a-day third world country that doesnt know San Diego from San Bernadino from San Francisco (but still has access to our personal information).  More likely, you just send out the letters anyways figuring some people will just pay up because its too much trouble to fight city hall.  

How about a way to fight this online?  I have to send you a first class letter to contest it (per your notice).  To ensure you dont just toss it in the trash when you get it, I have to send it via registered mail.  Are you going to reimburse me for that when it turns out you made a mistake?  

This report was posted on Ripoff Report on 07/11/2011 07:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/south-bay-expressway/san-diego-california-/south-bay-expressway-phony-notice-of-toll-evasion-san-diego-california-751650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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0Employee/Owner

#2 UPDATE Employee

Call or E-mail us to resolve...

AUTHOR: South Bay Expressway - (USA)

POSTED: Friday, July 15, 2011

We're sorry to hear about your experience and understand your frustration. We review nearly 3,000,000 image transactions each year and we agree that a single mistake is one too many.  We do our best to keep errors to a minimum and to continually improve our processes. In the case of mistaken license plate characters, this can all be taken care of with a simple phone call. If a number or letter is misread, its simple - just call us and well check the image and transfer the toll to the correct plate. Respond to this post or e-mail us at customerservice@southbayexpressway.com and provide us with the citation number and wed be happy to research this further.

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#1 Consumer Comment

Tell them to Come Get It!

AUTHOR: mr rik - (USA)

POSTED: Tuesday, July 12, 2011

Simple really...

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