SOUTH BAY EXPRESSWAY ERRONEOUS NOTICE OF TOLL EVASION San Diego, California

Thank you for your quick response to resolve the issue. 

Thank you for your quick response to resolve the issue. 

Hello VGC:

We pulled the video from your transaction and did find that your toll was in fact paid. We apologize for any inconvenience this may have caused. This violation has now been closed. You will receive a dismissal notice in the next 7 to 10 business days for your records via mail.
 
Violations can be triggered when customers pass the automated cash and credit card machines and then back up their vehicles to pay, when a vehicle backs up before proceeding or when the customer delays proceeding onto the road after paying. 

We apologize again for any inconvenience.
 
Regards,
South Bay Expressway

Citation # C116264030

Thank you for your quick reply.

VGC

Hello VGC:

Were sorry to hear you are having trouble with a citation for trips taken on South Bay Expressway and apologize for the extra steps you are having to take to resolve the problem. If your trip was in fact paid, you will not be double-charged. Unfortunately, its difficult for us to help you without more information. With over 25,000 transactions on that particular day, we can help you resolve this matter much faster with a little more information to isolate your particular trip.

Wed be happy to research this further if you could provide some more information such as a citation number so that we can look you up in our system. Please respond on this website or via e-mail customerservice@southbayexpressway.com and reference your Rip Off Report.

Were looking forward to helping resolve this matter.