Complaint Review: Space Ape Games - london London
About Transformers earth wars and Space Ape Games
I have been silent long enough about the issues with this company, they constantly offer deals for character packages, and character crystals and some of (but not all) say a higher chance at that character. If you are spending real money on a specific character then you should receive said character.
The drop rates are ridiculous for bots with a good amount of the time being the exact same one over and over again. Example they are currently offering a Blaster bot crystal for 600 coins (you buy 1000 coins for $4.99) or an Iron hide pack ($20.00)
I purchased two of the packs ($40.00) and 10 of the character crystals ($25.00) and did not receive either Iron Hide, nor Blaster. That is $65.00 and only to receive duplicate bots when there are 115 different bots at different star amounts, and I only have 30, so the odds of always getting duplicates is astronomical yet whenever you contact customer service they say "its random sorry but that’s the way it is"
Something needs to be done about these deceptive practices as it seems they are getting worse instead of getting better. Recently they bribed players to vote for them as game of the year with a promise of a special prize, well that special prize was about the same as giving a rock as a gift, it is the most minimal thing they can do.
Here is the thing, players that have been around for a while know to expect to get duplicates from the normal premium crystals with no guarantee of not getting a duplicate but when it is a crystal for a specific bot you should get said bot, even if the odds were 1 in 4 that would be more acceptable then the appeared to be 1 in 1,000,000.
I have seen countless comments and complaints from distraught and upset customers for them doing these practices, and even if they may be legal (I’m not a lawyer so I don't know) it is very unethical to continue such misleading and deceptive practices.
Yes I have written to customer service and they have never done anything more than saying it’s just the way it is. This is the worst customer service I have ever seen, and the fact that they don't want to change something that to any rational person is unethical is very upsetting, and they were voted most ethical a couple years ago, well that title should be revoked.
If there is ever a class action against these crooks I will be happy to join.
I have included Hasbro and Backflip studios because they have allowed this to happen with their names on it as well.
This report was posted on Ripoff Report on 11/01/2016 12:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/space-ape-games/london-london/space-ape-games-space-ape-transformers-earth-wars-hasbro-backflip-studios-deceptive-u-1336045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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