Complaint Review: SPECTROTEL - HICKSVILLE New York
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- Author Confirmed
- SPECTROTEL WWW.SPECTROTEL.COM HICKSVILLE, New York U.S.A.
- Phone: 888-773-9722
- Web:
- Category: Telephone Companies
SPECTROTEL THEY ARE CHARGING ME FOR A SERVICE, I HAVE ALREADY HAVE WITH SOMEONE ELSE RIPOFF HICKSVILLE New York
*UPDATE Employee: Spectrotel Customer Care response
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I MADE A MISTAKE SIGNING UP FOR 2 PHONE COMPANIESAT THE SAME TIME,, SPECTROLTEL TOLD ME THEY WERE PART OF VERIZON AND THEY WERE DOING A PROMOTION FRO CUSTERMERS TO SAVE ON THERE BILL., WELL THATS NOT TRUE. THEY ARE JUST THE SAME OR MORE SO I HURRIED AND CALL AS SOON AS I RECIEVED MY BILL, TO CANCEL , THEY GAVE ME THE RUN AROUND AND TOLD ME I WAS NOT AURTHERIZED TO CANCEL., NOW 5 MONTHS LATER MY BILL IS OVER $5OO.OOWE CALLED EVERY MONTH AND TRIED TO CANCEL , NOTHING. MEAN WHILE I AM PAYING COMCST FOR MY PHONE TV AND CABLE ALL IN ONE FOR 5 MONTHS. SPECTROTEL KEEPS BILLING FOR SERVICE I ALL READY PAID COMCAST FOR. SO SPECTROTEL IS RIPPING ME OFF.CAN SOME ONE HELP
Joann
millville, New Jersey
U.S.A.
This report was posted on Ripoff Report on 08/06/2007 04:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/spectrotel/hicksville-new-york-11802-3000/spectrotel-they-are-charging-me-for-a-service-i-have-already-have-with-someone-else-ripof-265629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Spectrotel Customer Care response
AUTHOR: Spectrotel Customer Care - (U.S.A.)
SUBMITTED: Monday, April 14, 2008
We have recently become aware of this posting. We apologize for any confusion we may have caused. Our customers are important to us and we take their comments very seriously. Our goal is to exceed our customer's expectations. Spectrotel is an authorized reseller of Verizon local phone services and we follow very strict guidelines consistent with Public Service Commission and other state regulations as well as federal standards before switching a customer to our service. We also use an independent third-party verification service to confirm a customer's verbal authorization to transfer their service to Spectrotel.
We pride ourselves on having dedicated customer service representatives to handle customer inquiries in a timely and professional manner. We apologize for any inconvenience and, since your posting was anonymous, we would appreciate an opportunity to discuss a solution with you assuming this issue has not already been resolved.
If you would like to discuss this matter with us, please send an email to: support@spectrotel.com. Just reference this posting and provide your contact information. Thank you.
Spectrotel Customer Care
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