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Report: #1121182

Complaint Review: Speedee oil Change &tune up - Metairie Louisiana

  • Submitted:
  • Updated:
  • Reported By: stepside — Metarie Louisiana
  • Author Not Confirmed What's this?
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  • Speedee oil Change &tune up 4001 Veterns Memorial Blvd. Metairie, Louisiana USA

Speedee oil Change &tune up speedee oil change misdiagnosed auto repair / charged for unnecessary parts Metairie Louisiana

*Consumer Comment: Your lack of professionalism

*REBUTTAL Owner of company: same complaint wrong location

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I brought my car in for a diagnostic at Speedee Oil Change to find out why it was running rough.  Speedee performed a full diagnostic and told me the car needed a distributor cap, wires and plugs.  

 

Picked up car from Speedee and it appeared to run the same, no change.  The following day as I was leaving for work, the car would not start and I had to have the car towed back to Speedee.  After having the car for 2 days, I was told I needed a distributor rotor and ignition moduleI asked the mechanic if we should replace the distributor instead of buying the additional parts and he said no, that this would fix the engine problem

 

At that point, I had rented a car and asked for additional work to be done, including replacing the carburetor which they indicated had a leak.  After 2 weeks, I returned a 3rd time to pick up my car.  I started the car and it still ran rough, so I asked the mechanic if he would test drive the car with me so he could experience first-hand what was happening.  He initially refused and was very rude, but after insisting he drive the car, we drove around the block and barely made it back to Speedee.

 

Got back to shop and I told the tech this was unacceptable and I indicated they can keep the car as long as they needed in order to resolve the problem.  The tech said they would not do any further work on the vehicle and asked me to give him back the keys to the car if I wasn’t going pay the total due of $863.-. 

 

I asked to speak with the manager or owner.  The manager called the owner and he said, “if I didn’t pay the bill, my car would be auctioned off”.  I paid the bill in full.

 

After spending a total of $287.27 and another $576 my vehicle would not make it home without stalling or back-firing. 

 

I was able to get to another shop who in turn told me that the entire distributor should have been replaced as the distributor shaft bushings were badly worn. The new shop also indicated the valve adjustment and engine timing were not correct.   When I showed the new shop my receipt the mechanic said I was over charged for labor, based on work performed.

 

In the end, I spent a total of $863 at Speedee Oil Change and my car ran worse than when I initially brought it in, not to mention having to rent a car for 3 weeks.

 

The new shop correctly diagnosed the engine problem within an hour of having the car and was able to correct the issue in 1 day.  The car runs like new again.

 

This report was posted on Ripoff Report on 02/05/2014 01:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/speedee-oil-change-tune-up/metairie-louisiana-7002/speedee-oil-change-tune-up-speedee-oil-change-misdiagnosed-auto-repair-charged-for-unn-1121182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 Consumer Comment

Your lack of professionalism

AUTHOR: Robert - (United States)

POSTED: Sunday, September 20, 2020

The way you responded to that customer proves that you're a completely unprofessional jerk who can't control his temper. I hope you lose all your business. 

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#1 REBUTTAL Owner of company

same complaint wrong location

AUTHOR: speedee - ()

POSTED: Tuesday, April 01, 2014

As per the other compliant this is the wrong location for the service being performed. The location performing the work is 1714 veterans blvd by bonnebel, not 4001 vets closer to clearview mall. If your going to put the effort to complain at least get your facts straight! So stop bad mouthing my shop!

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