Spinnaker Resorts RIPOFF do not book with them Hilton Head South Carolina

We received a phone call inviting us to SC to stay in a Spinnaker Resort.  We would have to attend a 90 min presentation.  We agreed to this, and paid and booked the dates we were going to travel.  Two other couples were to travel with us.  We were all interested in 3 bd condo we could use together.  On the day we were to leave to travel, there was an ice storm.  All travel in Eastern Ky, Tennesee, North and South Caroina and Georgia was stopped.  Govenors in 3 states declared a state of emergency.  We tried to call Spinnaker to cancel and rebook, but could not get through for a few days.  When we did, we tried to rebook for the 3rd week of July.  (next availability for our party getting time off) .  We were told that we need to wait and call 6 weeks prior to travel.  We called today, 7 weeks before travel and were told that they are now booking labor day and beyond.  How can you be full if you can't book more than 6 weeks out?  Now we are being told that we were booked in a 2 bedroom, which is not what we have on our reservation. We understand that there is a no refund policy, but we could not travel on the dates we booked.  The resorts were closed and we would have had to sleep in our car if we had made the trip. Now they can't rebook.  We asked for a refund and they refuse.  They also refuse to give us their corporate phone number.  The customer service reps, are sarcastic, and have attitude.