Complaint Review: Spirit Air - Miramar Florida
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- Author Not Confirmed
- Spirit Air Miramar, Florida United States of America
- Phone:
- Web: www.spiritair.com
- Category: Airlines
Spirit Air Steal Money and said it is company policy Miramar, Florida
*REBUTTAL Individual responds: Spirit Air Scam
*Consumer Comment: $59.95 Fare Club
Show customers why they should trust your business over your competitors...
I recently purchased flights from Spirit Air. The total came to $777.52. They then charged my card $837. They stated that the $9 fare club is extra even thought it is listed on my receipt. They stated that they will not refund the additional money because they are following consistent company policies to ensure low prices for all clients. I have tried the email address, speaking to them, and BBB. The company still refuses to refund the overage even though I have a receipt with the proof. I told them I refuse to to stop contacting them until they resolve the issue and issue some time of something for my time fighting thier illegal actions.
This report was posted on Ripoff Report on 09/09/2011 04:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/spirit-air/miramar-florida-/spirit-air-steal-money-and-said-it-is-company-policy-miramar-florida-774930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Individual responds
Spirit Air Scam
AUTHOR: mjand4 - (United States of America)
SUBMITTED: Wednesday, January 25, 2012
I too have been a victim of the Spirit Air Scam. They charged my CC $59 and refuse to refund.
Surly there must be an attorney out there that would like to get this!!!
I have written letters and they replied with some smart reply! Huh!!
Also have the CC company in dispute. Can't stand a thief!!
#1 Consumer Comment
$59.95 Fare Club
AUTHOR: chenz23 - (United States of America)
SUBMITTED: Tuesday, September 13, 2011
Spirit Airlines has been getting away with this for too long. It also is convenient that they have the worst customer service reps anywhere. They can't even understand e-mail addresses. Call them at their corporate number 1-(954) 447-7965 to get someone that speaks English.
or try
Primary contactHeather Harvey
Manager, customer relations
2800 Executive Way
Miramar, FL 33025
(954) 628-4957
heather.harvey@spiritair.com
Secondary contact (*):Tony Lefebvre
Senior vice president, customer service
2800 Executive Way
Miramar, FL 33025
(954) 447-7965
Tony.Lefebvre@spiritair.com
Chief executive (*):Ben Baldanza
President and chief executive
2800 Executive Way
Miramar, FL 33025
(954) 447-7965
ben.baldanza@spiritair.com
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