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Report: #1137193

Complaint Review: Spirit Airlines - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Jack R — West Bloomfield Michigan
  • Author Not Confirmed What's this?
  • Why?
  • Spirit Airlines Nationwide USA

Spirit Airlines Spirit Air $9 fair club scam- auto renewal for $59.95 and refuse refund as "impossible" Mirimar Fl, Detroit MI Nationwide

*REBUTTAL Individual responds: Spirit Airlines $9 Fare Club

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 Spirit Airlines $9 Fair Club auto-renews every year and they say it is "impossible" to refund it even a day after the charge was put through.  They even charged it to a card I have not used for over 3 years (a Spirit Visa I cut up in 2011).  When contacting the card comapny and then subsequently Spirit, they refuse to refund the $59.95, saying the "fine print" in the agreement stipulates no refunds once the auto charge takes place.  Wow.

Unusual business practices to say the least and very disappointing from an established regional air provider that I used to fly regularly out of Detroit on business.  I guess I shouldn't be surprised as they have also started charging for carry-on luggage...to the tune of $30/bag for carry-ons! 

If word of mouth counts for anything, Spirit may want to consider a new business model because treating customers like this is just plain bad for business.

 

This report was posted on Ripoff Report on 04/08/2014 09:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spirit-airlines/nationwide/spirit-airlines-spirit-air-9-fair-club-scam-auto-renewal-for-5995-and-refuse-refund-a-1137193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds

Spirit Airlines $9 Fare Club

AUTHOR: Nootana - ()

POSTED: Thursday, August 07, 2014

Automatically renewed July this year, its impossible to reach Spirit and talk to a human being. Tried disputing the charge with  American Express , they will not do anything. Looks like they are receiving too many of these issues. The automatic renewal notice is not being sent in advance. This is a huge Scam!!!!

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