Report: #1375070

Complaint Review: spirit airlines

  • Submitted: Wed, May 24, 2017
  • Updated: Wed, May 24, 2017
  • Reported By: casey — columbia heights Minnesota USA
  • spirit airlines


spirit airlines undependable, poor customer service, we were left stranded for 2 days with 1 compensation for 1 Nationwide

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 Booked with Expedia used Sun Country to get To Las Vegas from Mpls. with no problems. We were supposed to fly back to Mpls.(home) from Las Vegas on Friday 1:30 AM on the 19th. We received an e-mail 2 hours prior saying the flight wascancelled due to understaffing, rescheduled 24 hours later with no compensation. When we called (waiting 2 hours) they said there was nothing they could do for us and no other flights till Sun. the 21st at 1:00 AM.

We asked what we were supposed to do about a hotel and food and they said unable to help with that situation,we paid out of pocket for hotel and food $234.00.  Our 2nd flight got cancelled they put us up in a hotel with a voucher for food,Spirit customer service people were rude and unsymathetic, after we explained I had missed one day of work already , and our dog sitter had prior engagements which he ended up having to cancel.

We went to the airport Sunday morning with hopes of flying out at 5:00 Am, we found out that flight was also cancelled because of the time diffrence and we would miss our connection in LA. Waited 4 more hours with hopes on getting on to the next flight. We finally got on American with layover in Phoenix arrived back to Mpls. Sunday night at 5:30pm. 

This report was posted on Ripoff Report on 05/24/2017 08:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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