SpotOn Merchant Rip-Off California

This is a small business loyalty program.  You use SpotOn to provide rewards to frequent shoppers.  You use SpotOn's tablet for internet access in your business.  You have a monthly fee of $50+.  Customers can easily abuse this incentive program because it does not run through the business's POS system.  Customer abuse is problem #1.  The second problem comes when you attempt to cancel the program (which you will).  They expect the merchant to return the tablet at the merchant's expense or they will continue to charge the merchant the monthly fee.  SpotOn refuses to have a representative stop by to retrieve the tablet or to pay for the postage.  This is not stated in their agreement.

If the merchant is willing to pay the postage to return the tablet (I am not willing to incur this expense on their behalf), SpotOn will claim the tablet damaged and charge the merchant 5X the value of the equipment. Reputable companies make arrangements and/or pay for the return of their equipment.  When or if you refuse to pay the return postage, SpotOn turns your account over to a collection agency in lieu of the $6 it would cost them to retrieve their equipment.

Don't do business with this company!