Sprint Corporation Service, Cell Phones, horrible, did not honor Veteran Affairs employee discount of 20% off bill Overland Park Kansas

On December 26, 2014, my husband and I decided to change cellular carriers and go with Sprint. We went to Sprint store in Lansing, Illinois and got 2 Samsung Note Edge phones which were about 840.00 a piece. We decided on family plan and also insurance for phones. The plan was 80.00 or 85.00, can't remember and we also did installment payments for phones. We were told after my husband asked about veteran employees that he would qualify for Sprint Discount of 20% off bill, which sales person gave us the form.

Once we got phones and signed 2 year contract, we were told that after 1 year we can trade in our phones and get different phones if we decided and whatever balance was due on phones sprint would take care of. About 2 weeks after signing contract we started experiencing dropped calls constantly and also our phones would completely shut down, screen would blackout. We had to master reset several times because it would not accept our passwords. It did not matter if we were at home at grocery store on our way to work or just in front of home, we would constantly drop calls, service is pretty bad.

We would go to Sprint constantly complaining about phones and service. Regarding service we were told, how unusual that was due to the upgrades Sprint has made regarding service. We constantly would go in person or call Sprint and speak to a representative and was always given the same excuse. When we would deal with technical support regarding our phones we were told to download the latest upgrade. Actually the upgrades made the phones even worse, and browsing internet was terrible. We would go in store and technical support could never determine the problem, but we were told several times to call our insurance for phones. I insisted what sense would that make when phones are new in pristine condition and I was not paying a deductible for 2 phones when they should be working.

I informed rep., via telephone about phones not working and was told they might be able to switch them out, but why get same phone if the prior phones weren't working. We asked if we could switch out for different phones as far as make and model and told no, we would have to wait a year. After months of bad service, horrible phones and not to mention we could not get 20% off bill we were told at time of signing contract we were eligible for, we've had enough. We tried the fair way of trying to rectify with Sprint, but to no avail. Regarding the 20% discount we were told at time of starting service to fill form out, and also fax a copy of work i.d.. We faxed several times and we expected to see discount on second bill, but saw nothing. When I called Sprint to find out the problem I was told they never received forms and to mail them instead of faxing. Once mailed about a week later my husband received a call from Sprint, that due to the plan we got we could not receive 20% discount. I got on the phone and told rep., we were told when we signed contract that we would get extra 20% off and we would see the discount on second bill. The rep., apologized and said store rep., should not have told us we could get discount.

I've had enough of the run around and want some type of justice. We hold up our end of contract, and Sprint should do the same. They expect us to pay monthly for service and phones, which we agreed on, based on the service working and the phones working, neither of which has happened. I'm asking for your help, because I'm getting no help from company.