SPRINT telephone Sprint-ripped me off for over $1600 Fountain Valley, California Nationwide

Sprint telephone....poor coverage in So.Cal and in Central California. If you live or travel in these areas I would recommend that you do not go with Sprint. 

Poor customer service. Since our coverage was not adequate we paid off our phones ($1600) and paid the penalty and are trying to leave the company, Sprint will still not unlock our phones so that we can take our phones elsewhere.

They took our $1600 + and instead of applying it to the phones as the representative indicated would be done, put the money in our account so that we could not take our phones to another carrier. 

They have our money and we seem to have no recourse. We have spent hours and hours at 2 different Sprint stores and on the phone. We were told that if the phones were paid off and the penalty paid that our phone would be unlocked. Now that they have our $1600 they are now refusing to do that. 

Ripped off to the amount of over $1600.