Sprint Awful customer service and no reimbursement  Nationwide

We have been Sprint customers for over 4 yrs. We have always had minor issues. However they have gotten 100 times worse. On Dec 8th we purchased the 2nd new device in 2 months. We were told we needed to call in to cancel a different line. On Dec 9th I did just that and was told no I couldnt. When I asked to speak to her manager I was put on hold for 38 minutes. During this time I am also using the chat option online. They let me know I needed to call in after I have told them I have been on hold for over 30 mins. At this point the woman who I asked to speak to her manager hung up on me!   At this point we decided to move to Verizon. I was told to finish paying off the device and then call to have the phone unlocked. I paid off the $66 I was told was left on the device and called to unlock the phone so it could be transferred to Verizon. This was Dec 11th at 11:40 am.

It is now Dec 14th and I have spoken to over 10 Sprint employees in the last 6 days. I have been told it would be unlocked no later than Dec 13th at midnight. I was told today that they cannot unlock the phone because money is still owed and they sent that in an email! I have the receipts both printed and in my email! No one seems to care. The response I get is they will escalate the matter and I can expect to hear back in 3-5 business days!   My husband is a truck driver and now due to Sprints lack of well ANYTHING has no cell phone for his job!!! This is outrageous! I cannot believe that Sprint is able to get away with the things they are doing! I will make sure to share my experience with every trucker I know as well as anyone else I know who is even considering Sprint. You are better off with 2 cans and a string!!!   FYI- If you cancel a line you don’t get your money back! I cancelled a phone just now and am being told it wont be cancelled until 12-19! 5 days that I do not get credited back! Also 3 other lines that were cancelled yesterday and moved to Verizon that Sprint doesn’t credit back! How does that even work!!!! I would get arrested for stealing!!!