Report: #1469577

Complaint Review: Sprint - All All

  • Submitted:
  • Updated:
  • Reported By: Allcookies1 — Avondale Arizona United States
  • Sprint

    All, All
    United States

Sprint Awful customer service and no reimbursement  Nationwide

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We have been Sprint customers for over 4 yrs. We have always had minor issues. However they have gotten 100 times worse. On Dec 8th we purchased the 2nd new device in 2 months. We were told we needed to call in to cancel a different line. On Dec 9th I did just that and was told no I couldnt. When I asked to speak to her manager I was put on hold for 38 minutes. During this time I am also using the chat option online. They let me know I needed to call in after I have told them I have been on hold for over 30 mins. At this point the woman who I asked to speak to her manager hung up on me!   At this point we decided to move to Verizon. I was told to finish paying off the device and then call to have the phone unlocked. I paid off the $66 I was told was left on the device and called to unlock the phone so it could be transferred to Verizon. This was Dec 11th at 11:40 am.

It is now Dec 14th and I have spoken to over 10 Sprint employees in the last 6 days. I have been told it would be unlocked no later than Dec 13th at midnight. I was told today that they cannot unlock the phone because money is still owed and they sent that in an email! I have the receipts both printed and in my email! No one seems to care. The response I get is they will escalate the matter and I can expect to hear back in 3-5 business days!   My husband is a truck driver and now due to Sprints lack of well ANYTHING has no cell phone for his job!!! This is outrageous! I cannot believe that Sprint is able to get away with the things they are doing! I will make sure to share my experience with every trucker I know as well as anyone else I know who is even considering Sprint. You are better off with 2 cans and a string!!!   FYI- If you cancel a line you don’t get your money back! I cancelled a phone just now and am being told it wont be cancelled until 12-19! 5 days that I do not get credited back! Also 3 other lines that were cancelled yesterday and moved to Verizon that Sprint doesn’t credit back! How does that even work!!!! I would get arrested for stealing!!!

This report was posted on Ripoff Report on 12/14/2018 08:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint/all-all/sprint-awful-customer-service-and-no-reimbursementnbsp-nationwide-1469577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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