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Report: #1465565

Complaint Review: sprint - Internet

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  • Reported By: Samantha — Colorado Springs United States
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sprint Springs faulty business pratices Internet

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I purchased an s9 in store 7/21/18. Not even 4 days later, I noticed gashes in my screen. I had never dropped the phone and it hadn't come in contact for anything to scratch it. I contacted the store 7/27/18 and talked to a younger gentleman on the phone who had to ask special permission from the male manager there to have me return the phone. I went back the store the day before my 14 day window where I was refused. I have been dealing with this since then. I've even spoken to corporate where I was told theyd call me back. I advised of the hours I'd be available and she called me at work. Her name is Ms greer. 

I did however reach out to the manufacturer and they are willing to help me fix it but I don't have a replacement. I went to a store today after the rep jacob told me over the phone to bring it to look at it. He told me it's normal wear and tear so no need to get it fixed. And sold me a screen protector. So not only they dont think I need to fix it but they will not give me a loaner. They keep trying to have me file a claim with asurion and pay a deductible. But I dont feel I'm responsible.  Last night, I spoke to Justin on the escalation or account services team. He promised me a 100 credit. (Apparently there was no notes. )

i was told by him to call a sales support team and I tried calling, there was a message stating there was a techinical error and the call was dropped. After speaking to customer service this evening I was told the credit is only if I have to pay to get it fixed. I've talked to reps on twitter only to receive no repsonse. Regardless of the situation,  an 800 dollar  phone with a screen protector ,that has gorilla glass, and that hasnt been dropped should not have chunks of glass missing. I want my device replaced or fixed, my screen covers replaced or to cancel my service.I'm at that point that I dont want the service. And want to cancel the contract

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