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Report: #113529

Complaint Review: Sprint - London Kentucky

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  • Reported By: Jacksonville North Carolina
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  • Sprint P O Box 7086 London, Kentucky U.S.A.

Sprint - Sprint DSL Ripoff misrepresentation of charges and rebates London Kentucky

*Author of original report: Email from Sprint Customer Service

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I have had Sprint telephone service for many years and recently (in June) decided to use them for their DSL service because of the great promotion they had going.

When I called regarding some charges on my bill, they told me that since I had Sprint Solutions, I could sign up for Sprint DSL for only 24.99 a month for the first year, and after that, I could drop them if I wanted to, and there would only be a 60.00 set up fee. However, the CSR told me that there was a 60.00 rebate for signing up! So, I did that. However, ever since then, I have been charged 39.99 a month for the service, which is full price.

Upon calling, they said that there was never any such offer extended. I also never received my rebate, even after visiting the rebate website, entering my info, and getting an "invalid" error message. I called two months ago and they apologized, saying that they would send out my rebate ASAP. Never received it.

I emailed them today and they said that they can't find my record! I'm still paying the full price (even though they offered a promotional price for 1 year) and Im locked into a contract. I have already found one other person at my job in the exact same situation. I know there are others! Speak up against this scam!

Jacksonville, North Carolina

This report was posted on Ripoff Report on 10/18/2004 06:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Email from Sprint Customer Service

AUTHOR: Kristy - (U.S.A.)

POSTED: Tuesday, October 19, 2004

While at work today, I have been battling with Sprint over email. The end result?

"............Thank you for your inquiry regarding your Sprint DSL rebate.
Unfortunately, we do not have a record for you in our promotion system. We have forwarded your information to the correct department for research. Please note that it can take up to 3 weeks after this request for us to process your rebate. After that, you should receive your check within 8-10 weeks.

We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [DELETED]. We are always happy to help...."

I have informed them that I will seek further action. I have yet to hear a response from that.

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