Sprint cheated, lied to, stolen from, ripped off, ignored Overland Park Nationwide

In September of 2010 I went to the sprint store on Central Avenue in the city of Chino, California. I upgraded my phone from the Samsung Rant to the Samsung Galaxy S Epic 4g. I used the phone and all was well. After 2 years as most people do, I upgraded my phone again. I went to Sam's Club in Ontario, California and upgraded from the Epic to the Samsung Galaxy S3. Upon returning home I placed my no longer used Epic in a box in my closet. It remained in my closet until Monday May 26, 2014. 

My mother and I have a family plan. Her phone started to malfunction to the point where it was hardly usable. We took her phone to the corporate sprint store in Rancho Cucamonga, California for a repair. It was immediately apparent that they were not interested in repairing the phone and pressured me to upgrade the phone instead of trying to repair it. I explained that I was not interested in an upgrade as my intent is to leave sprint for a better carrier as soon as my contract with Sprint is over. Shortly after returning home with my mothers still malfunctioning phone I decided to have sprint reactivate my Samsung Epic. 

I called sprint on May 26, 2014 and as asked, I read the numbers behind the battery to the rep on the phone. I read the ESN DEC and ESN HEX multiple times. I was told that my phone was being used on a different line by someone in Ft. Lauderdale, FL. I explained that couldn’t be right because I'd never been to FL. and the phone was in my hand right now. I figured it had to be a mistake. She then placed me on hold and after a while came back and said that the phone had been activated 7 times in November of 2013 and had been moved around a lot. To me it was obvious that it was fraud. She then told me I needed to go to a sprint repair shop to have it fixed. 

The next morning, I drove to the sprint store on Central Avenue that I originally bought the phone from in 2010. They refused to even look at it and said to take it to a different store. I took it to the sprint store in Rancho Cucamonga, California. I explained what I was told on the phone and I was told they couldn’t help me. I asked to talk to a manager and explained the situation again to Kevin. Kevin then scanned the phone's bar code and accused me of having someone else in my home use the phone. I explained that was not possible. He then asked if I let someone use it in Florida; I told him no it was in my closet for the last 2 years. He then said there was nothing he could do. I asked that he replace or repair it. His reply was that the phone was worth $2.99. I have no interest in selling phone so I don’t care what the value is. I asked that he call customer service to get their assistance in correcting the issue. He refused to call customer service. I left the store.

I am not able to use my Samsung Epic. Sprints system for activating phones allowed someone to steal my serial number and use it. A thief in Florida is using my serial number and Sprint is doing nothing to fix it. 

My intent since Sprint is not helping me is to tell everyone who will listen how poorly Sprint treats its customers.