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Report: #831899

Complaint Review: SPRINT - Overland Park Nationwide

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  • Reported By: Kansasworkers — Louisburg Kansas United States of America
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  • SPRINT Overland Park, KS Nationwide United States of America

SPRINT Steven, Hector and Frank ,supervisor from technical support of Sprint's toll free help line SPRINT ADDS BOGUS GEGABYTES TO CUSTOMERS TO PUMP UP BILLS Overland Park, Nationwide

*Author of original report: Corpoate office, straightened this out

*Author of original report: Corporate Office Helped Straighten it Out

*Author of original report: Corporate Office helped us

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Became new Sprint Customer 1st time, in hopes to save money, from what I paid another service provider.  Last night, January 30, 2012, encountered what to believed was a trojan, call Sprint, owner of air time card, 800 toll free number, they put me in touch with Technical Support, Steven explained situation, checked my Sprint, air card log history, shows jumped from 3G to 8 G, (under former service provider 2 1/2 years was a 4G customer, who stayed on one payment plan throughout 2 1/2 years - same rate - never went over 4G),

 asked Steve what is going on with my account, Sprint suspends my service, Says OH you went over your credit limit - they issued 300.00 but they allowed 356.00 for overpayment mind you. Steven from Sprint's Technical Support said seen my account, from his end only shows 3G in usage (ah, the same amount I did for 2 1/2 years, with the payment receipts from former company to prove this), When I tell Steven, then why does it show 8G on my end with numerous error messages all over the place, and what do the error msgs numbers mean, he says Emergency just hit, Sprint, not personal, says I will call you back,

3 hours later NO call, today call Sprint AGAIN, this time around get what Sprint calls an Incident No. which Steven, didn't get me, due to Sprint's emergency last night.  But Get this - when I called back today, 01/31/12 got trasnferred to Hector,
Technical Support, describe everything happened last night, he looks from his end, Guess what folks, he says Oh you have 8G's of usage now, (now the kicker, remember Sprint said I went over, my credit limit to this bogus G's used scam, well guess what, they then turned around, while SPRINT themselves, turned my system off - or my access, then increased my 3g's to 5'g's - from day before, I'm so angry, Hector said he would put his supervisor Frank, technical support still mind you, Guess what Frank says? by the time I spoke from hector 15 minutes to transfer of his supervisor - frank says I used 12 g's now,

 Can someone please tell me, how within one phone call, while your blocked access to your own account mind you, how a person can raise from 3G's to 8G's in 12 hours, then raise from 8G's to 12G's within a phone call, wait I'm not done, here's another kicker, Frank Says Oh but we sent you a TEXT msg January 25th about overage, like a cell phone, People in US - I bought a home based phone set up that plugs into a jack, meaning regular phone, no thrills, not a cell phone, that can receive a text message, why because a regular phone plugged to a wall, doesn't have regular texting capability.  RIPOFFS, THIEVES, LIARS - STAY AWAY from their airtime cards, unless you want to deal with this too. God Bless All and SPRINT - see your butt in COURT!!!!

This report was posted on Ripoff Report on 01/31/2012 02:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint/nationwide/sprint-steven-hector-and-frank-supervisor-from-technical-support-of-sprints-toll-free-h-831899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Author of original report

Corpoate office, straightened this out

AUTHOR: Kansasworkers - (United States of America)

POSTED: Saturday, February 04, 2012

We thank the Corporate Office, for reviewing our matter, and thank you for the speedy resoultion to our problem. 

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#2 Author of original report

Corporate Office Helped Straighten it Out

AUTHOR: Kansasworkers - (United States of America)

POSTED: Thursday, February 02, 2012

Any problem with this company you may have, always make sure when calling in you get an incident number from the person you're speaking to.  Technical Support, refused to give out the phone number for Sprint Corporate Office, so we had to find out, from different department.

Once we spoke to a Corporate officer, with help of Incident No. we were able to receive help and turns out technical support, the people we spoke to directly, misinformed us, were not correct over the matter.  Stick with Corporate Offices instead, alot more knowledgeable.

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#1 Author of original report

Corporate Office helped us

AUTHOR: Kansasworkers - (United States of America)

POSTED: Thursday, February 02, 2012

Later, we were able to speak to a Corporate Officer, from SPRINT, who reviewed our matter, and helped fix our problem.  Make sure when calling into SPRINT you get the Incident No. for any problems, makes it so higher offices can  see exactly what happened as they look at your account.  Anyway, turned out that Technical Support, Frank, indeed, gave us false
information, and they told us.  Thank you SPRINT Corporate Office, for what you did.  Technical Support didn't even want to give out the number, mind you.

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