Report: #1366965

Complaint Review: sprint

  • Submitted: Mon, April 10, 2017
  • Updated: Mon, April 10, 2017
  • Reported By: Rick H. — Coatesville Pennsylvania USA
  • sprint


sprint the Worst Customer Service and Customer Assistance in the industry. Can you hear that Sprint? Chester County ,Pennsylvania Nationwide

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I had an account with Verizon for wireless service for 5 phones for my family. All was fine with their service ;but they are expensive. So,Imade the terrible , horrible mistake of listening to that guy in the black glasses on TV talking about how someone like me could save mon ey with 5 lines. i proceeded to call Sprint where upon the salesman, at least so far, has lied about how much the service would cost (supposedly 1/2 of what i was paying Verizon). Also i was told that Sprint would pay up to $600/ line to cancel Verizon if any early termination fees were levied by Verizon. I was asked to pay$125 immediately for set up fees. I recieved my new Iphone 7's for everyone but thats when the fun started. My first bill was double what i was told so i registered with Sprint online but it told me i was not allowed to see the invoice or to make a payment. Sprint then suspended my service on 5 lines and wanted me to pay the horrendous invoice unseen! I have called Sprint customer service no less than 10 times each time being told everything was straight only to go online and still have the same problem. Also i must explain everything again to each rep and I am told a different story as to what went wrong or what I understand! One night i was on the phone for 6 hours!!! Still no joy. At this point i would do anything to go back to Verizon ! Oh yea,Verizon sent a cancellation fee of $600 and now Sprint has given me a song and dance about any kind of reimbursement. This has been a horrible and ridiculously expensive venture from Sprint Hey can you hear that!


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