Sprint the Worst Provider Denver Nationwide

On November 17, 2014, my daughter talked me into leaving Cricket for Sprint.  I had perfect service with Cricket for 6 years.  Even driving to California and New York, I encountered little service interruption on Cricket. I paid $120.00 every month for unlimited everything for five lines.  Why would I leave? My daughter insisted Sprint was better. BIG…HUGE MISTAKE!

On November 21, 2014, I received my new phone. An Iphone 5C.  I had an Iphone 5C on Cricket. I loved it. So, I figured I would be fine on Sprint. On November 23, 2014, I called Sprint to tell them the phone they mailed me didn’t work. I quoted Colorado consumer law and demanded a new phone. I was told it was my location not the phone.  All my calls dropped or I had no service, my internet and email did not work  unless I was in a WiFi, and my text messages came randomly.

Over two months and 11 hours and 47 minutes of calls to Sprint, a man injured with third degree burns on the job because he could not understand me over the phone and two trips to Sprint stores, I still could not get a phone unless I paid for one through insurance which is fraud because the original phone NEVER worked and required a replacement by Sprint under Colorado law or I drove 45 minutes away to have it looked at by a special Sprint store.  I demanded the customer service representative issue a refund for the service.  The supervisor at Sprint said I would receive a refund and my phone would be free. Neither happened. I called Sprint again and was told there was no record of the call or refund.  I was told I would receive only a refund for $50.00.  l said that I had been promised $73.00.  After and argument, I was given only the $73.00.  Corporate called me the next day.  The gentleman was rude and gave me nothing and called me a liar.

I went to Apple and received a new phone.  The Apple agent said this is typical of Sprint.  I went home with my new phone.  Now, the phone won’t charge.  Unbelievable! Sprint is the worst provider and their customer service is atrocious. NEVER EVER change to Sprint!