Report: #1113884

Complaint Review: Sprint

  • Submitted: Wed, January 08, 2014
  • Updated: Wed, January 08, 2014
  • Reported By: 11May — Navarre Florida
  • Sprint

    Overland Park, Kansas

Sprint Sprint PCS poor,service,account,cancel,early,cancelation Overland Park Kansas

*Author of original report: Response

*General Comment: Security

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Very unhappy with Sprint service.  Son was allowed to upgrade service and incur new contract without my consent (replacement phone of same brand with more features).  We moved to a new area where Sprint signal is so weak that calls cannot be made most of the time.  We changed providers.  Sprint still wants us to pay early termination because they expect us to put up with the poor signal at our new house.  Said we should buy new phones and check the service.  I’m sure they would give us a refund if the new phones did not work, Sure. 

We told sprint that we wanted the account to be closed at the end of the month and would have the phone number ported out.  The agent said the account would be closed.  Said there would be no charges for the next month.  The next agent seven days later apologized for the first agent but said we would still be responsible to pay for the monthly service any way but they could reduce it to $46 and we would still have to pay $160 for early termination.

Don’t believe it if they tell you there will be no early termination fee when moving to a poor service area.  It really means poor service can be expected and you will be responsible for purchasing new phones with better antennas and other equipment to boost the signal.  Maybe if you move to the middle of the desert off the service maps.


Don’t make promises you cannot keep. “There will be no charges for January, the account will be closed” “if there is poor service in the area that you move to you will not be charged for early termination.”

Don’t start new contracts without account owners consent.

Do fix small problems.  Not, sorry that we did that to your but you are going to have to pay any way.

I am sure there are reasons why this is all my fault.  Still do not understand why Sprint would treat us this way and kick us on the way out the door after so many years of service.

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#1 Author of original report


AUTHOR: 11May - ()

 We have had another broken phone replaced with no additional contract.  We called the store as he was out of town and authorized a replacement.  No mention of a new contract.

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#2 General Comment


AUTHOR: Tyg - ()

 In any of the Sprint stores I have done an upgrade in they normally ask a few questions that YOU as the account holder setup. Normally a pin number AND a secret question. If your son did this over the phone, then he had YOUR information. ANYTIME there is a major change to your contract services such as getting a new phone, that puts you in a new 2 year contract automatically. So if you gave your son the information, then you gave him consent. As the pin number and secret question are in place to ensure that no one who is not autherized can have access to your account.

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