Sprint Half truths, deceptive practices, false promises and commitments, no follow through. Tooele Utah

Jan 13th of 2016 I took Sprints offer to migrate from Verizon to Sprint. The salesman (Cameron Page) told me there was no time limit on sending your final bill into Sprint, and as soon as I got my final bill to take it into the store and they would take care of everything. He also said to qualify I had to give up my Note 4 at the time of the switch or I would not get the buy back card.

After moving to Sprint I called Verizon customer service and told them I needed my final bill, with both phones pay off total. I was assured that it would be on my next bill. My next bill arrived and it was a monthly installment to pay off my phones. "No problem, I've got time, but I better call Verison and be crystal clear." I called Verizon and said (customer service agent x) told me that I was going to get my final bill with both phone pay offs, and it did not come. The new custoemr service rep said no problem, I see what the problem is (my daughter is deployed to Korea, and we suspended a line for her while she's gone). "I've corrected that and you will absolutely get a final phone pay off when the next bill is generated." Waited patiently for the final bill to arrive and it was an echo of the first (monthly installments). Now I'm super pissed with Verizon and called back for a broken record version of my last two calls.

Now over to Sprint. I go back into the store and tell them what is going on, and now the real fancy footwark starts. Cameron and his half-witt assistant starte telling me how they never said it was an unlimited timer period. That the 60 days for the refund had lapsed, and there was nothing they could do if I brought my final bill to them. They also said I agreed to trade my phone for $250 in accessories. The actual conversation went like this:
"Hey, with the Note 4 you actually get $150 with of free accessories since it's so new." I said "well that is cool" and he showed me a few neat items that were wildly overpriced, but it's free right? While my monkey brain was screaming NOTHING'S FREE.

When wrapping up I told them I wanted to read the contract, which was all electronic, and while I was attempting to read Cameron's voice grew louder and it was obvious he was trying to distract me. I told him to give me a few seconds to read it, and he would hit the next button and when I complained he would say "sorry, but I can't go back - and it's all on the printed contracts anyway." I actually read the printed contracts and everything looked above board, unfortunately the deception is in the wordplay and half truths.

Fortunately I happen to be friends with the Utah States Attorney General, the Utah Supreme Court Justice, and a hand full of influential attornies. After a few calls, and a letter or two the ice started to melt, and I was able to get my payoff cards without the official Final Bill from Verizon, and in it's place I used a copy of an Email sent to me from Verizon.

And now being under Sprint for 2.5 months I would rather have two cans and a clothes line. Once I get outside of any metropolitin area, I'm either roaming, have no coverage, or data is not supported. Sprint has ZERO data capabilities in Great Falls Montana. For almost 200 miles in the middle of Utah on I-15 you will hit a couple areas where you are roaming.
As I see them, cell phone salespeople and in general the companies are little better than car salesmen, sales managers and finance people when it comes to telling the truth.

So if you're getting a new cell plan, BUY THE PHONE OUTRIGHT! Make sure it is an UNLOCKED phone, that why if you want to move to another company you can take your $700 phone with you and not get trapped again.

I will be going back to Verizon, but will be biuying the Samsung S7 with cash. I will NOT be giving them my Samsung S6 when I switch, and will be mailing it back as a seperate activity.

ALWAYS go to a corporate store, as they are tightly controlled, and the same employees will be there month after month. The franchise stores go through more turds than a public toilet at a Pro Football stadium, and they can charge whatever they want for accessories, and always up charge cell phones. My wife just got a iPhone 5SE and it was $499 with 64Gb of Ram, and the Verizon* store it was $520. The retail is $499.