Complaint Review: SprintPCS - Cincinnati Ohio
- SprintPCS www.sprint.com Cincinnati, Ohio U.S.A.
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- Category: Cellular Phone Companies
SprintPCS Screwed by the almighty Sprint PCS ripoff Cincinnati Ohio
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I got the family plan, 2 free phones. I was told and also read the 30 day guarantee.Well that was as useful as arraging the deck chairs on the titanic.I returned the phones 2 weeks later and called sprint and let them know we cancelled and returned phones.A month later I receive an e mail stating I owe $575.00.
Must be a mistake! The CS rep states we had the phone for 30 days and owe 2 cancellation fees,2 activation fees and 1 month of service plus taxes. I am very upset by now. I explained and she removed the canvellation fees,but would/could not remove anything else.I was told I had to pay activation fees. I told her to read their own 30 day guarantee. She then said I had to pay taxes of $135.11.
I asked her to explain, she couldn't. She said I had to call this other number to explain the taxes and tell them about MY problem. I call the number 866-770-6690, it gives you 3 choices about taxes no choice to speak with anyone. So I then call a Sprint store in my area. I was passed along to 3 different people. Finally this person tells me I owe 1 month usage $61.93, activation fees $36.00 x2. Plus TAXES. I the calmly told them send me an itemized bill.
So now I wait. Sprint is the WORST! Customer service is awful.They dont even know their own guarantees. I will fight to the end!
Terri
milford, Ohio
U.S.A.
This report was posted on Ripoff Report on 11/01/2006 02:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprintpcs/cincinnati-ohio-45150/sprintpcs-screwed-by-the-almighty-sprint-pcs-ripoff-cincinnati-ohio-218643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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