Stanley Safe Club Stanley Warranty Stanley Warranty Stanley send an electrician to fix a central air conditioner -a person not qualified to diagnose the problem Englewood Cliffs New Jersey

After numerous attempts to contact them via phone and email finally the next day I got to speak to a manager.  Stanley did not return my phone messages or emails.  My air conditioner is not working so after begging and pleading with them, they sent an electrician who could NOT diagnose the problem with the air conditioner.  You do not send a dentist to remove your appendices.  

The claim went down hill due to their EXTREMELY poor customer service without cooperation or not available to deal with anyone.  The calls to the service department after long waits tells you to leave a message that no one will return.  However, their sales department surely gets answered right away.  Is there something wrong with that picture?

I was able to put the charge on dispute with my credit card and got all my money back.  Thay had the nerve to tell me to prorate the amount and give them my hard earned money for no service given by them.  My AC has to be fixed and they are not paying for it.  Furthermore, I am a disable veteran who needs the air conditioner to be working.  I waited close to 72 to get the wrong person in and I did not see them fixing it.  It seems that they go in circles with the hope that you will stop calling.  Companies like this should not be operating.  Is there someone watching them? 

They have threaten legal action, but I have a documented quite well and there is an extensive trail of this ordeal  I would welcome to be heard in a court of law.  What happened is appalling.  No person should be subjected to such behavior.