Report: #189144

Complaint Review: Star Communications - Canoga Park California

  • Submitted:
  • Updated:
  • Reported By: Meadow Vista California
  • Star Communications 6433 Topanga Canyon Blvd, Canoga Park, California U.S.A.

Star Communications ripoff, took money from bank account w/out my permission and refused to refund after cancelation Canoga Park California *EDitor's Suggestions on how to get your money back into your bank account!

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Star communications contacted me and said I had won a $500.00 gift certif. to Home Depot. All I had to do was send them $4.95 for handling. But I must verify that I had a bank account by giving them the account # and check # that I would be sending them for the offer. I did that and thought that would be the end of it.

I never got the gift certificate that I was promised but my bank account was emptied of $129.80. for three other offers I agreed to look at , at no obligation, no payment unless I accepted the offers and would have 10 days after receiving to decide.

Well, these offers never showed up either, but they took $119.90 for one offer, $4.95 for a second offer and $4.95 for a third offer. All three offers had a different phone # on my bank statement. they are ($119.90)=1-800-357-9241, ($4.95)=1-800-357-9238 and ($4.95)=1-800-357-9258. As soon as I found out about the money being taken from my account (when I started having checks bounce) I called them (all three #s ) and canceled and requested a refund.

I was assured that there would be no problem with getting my refund.I was given cancelation verification #s for all three. I was told it would take 4-6 weeks. This was on September 29,2005. I gave them 4 weeks, 6 weeks,at 8 weeks I started calling again to see where my money was. Was told it would take up to 72 hours to contact and get a reply from management, and my check would be here within 7 business days.

I called on 9/29, 12/9/'05,12/21/05,1/5/06,1/13/06,1/23/06,2/1/06 (and wrote a letter at this time also)called 2/27/06,3/7/06 but on this last date, there was nothing. I dialed and got nothing, not ring, no disconect recording, nothing, I had the operator try and same thing, nothing.

Each time I called, I noted the date, time, operator talked with and their ID # and supervisors names and ID #s. I listed how long on hold,and what I was told and have contacted the Better Business Bureau. They were really helpful. They wrote me and said that their calls are not being returned and so that is all they can do for me, and to let them know if I resolve the problem.

Meadow Vista, California

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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This report was posted on Ripoff Report on 04/29/2006 05:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/star-communications/canoga-park-california-91303/star-communications-ripoff-took-money-from-bank-account-wout-my-permission-and-refused-t-189144. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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