Complaint Review: Stauer - Internet
- Stauer Internet United States of America
- Phone:
- Web: www.Stauer.com
- Category: Jewelry Stores
Stauer shipping & handling scam, Internet
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My husband ordered a ring for me a few days before Christmas. He told me about it later that same day. I realized he had ordered the wrong size, so the next morning, I called customer service to inquire about changing the size. The woman I spoke to said she would try, but that I probably wouldn't receive the ring in time for Christmas. I said that would be fine, it didn't matter that much and hung up.
I received my ring a couple of days later, on December 23rd. The quality was poor, and when I looked at the receipt, I realized that my credit card had been charged $25 more than the total my husband was given. Stauer had shipped it next day air, without authorization. The total shipping charges were $45 for a $99 ring. It shouldn't have cost more than $5, but their regular charge is $19.99 (ridiculous to bring with).
This report was posted on Ripoff Report on 12/25/2011 10:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stauer/internet/stauer-shipping-handling-scam-internet-813776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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