Stem To Stern Refund Fraud Thompson Ohio

I sent back a part that was to be refunded by dealer. The last time I had contact with them was e-mail in July 2007 saying thet had received the part and that a refund would be processed. I have had no reconcillation on this matter, to this date I have called 15-20 times and sent e-mails. No one is there to answer the phone all you get is voice mail. I am currently out approximately $1230.00. I have contacted Mercury Marine as it was product from them. They have no records of this company returning product for credit. Mercury has opened a file on this dealer and they are looking into it.
I like to give people benefit of doubt. However, I feel Stem to Stern has taken advantage of their situation and now this amounts to fraud.

Peter
Delta, British Columbia
Canada