Steve Rouch Photography Mediocre Master Wedding Photographer St. Paul Minnesota

I just found this complaint from Kevin. I am not surprised he wrote this. I have been a wedding photographer since 1971 and I have worked sincerely to try to please all my clients and Kevin is no exception. I really get the impression there is nothing that would have made Kevin happy with my services. All I can say I that I have done 2,000 weddings in my career and you may notice there are not any other complaints like this one on the web.

I received a call 2 months before his wedding and he was very angry with me for "ignoring him". I have never in all my years heard of such a thing. I called him right away and invited him in to chat and do an engagement portrait to get to know him and his fiance better. All seemed to go well. I would have no reason to call Kevin until 1 month before his wedding...he was told that the day he booked me. He was told we do a complete planning session at that time.

The day of the wedding just walking up to Kevin and his bride I could feel actual rage before I even said hello. It was a very hot day. I was wearing black head to toe dress shirt and pants (Harbor Bay and Sansabelt). I did wear a headband during the first part of the shoot because it was in the glass enclosed sculpture garden and it was hot. I work hard for my clients and didn't want sweat in my eyes.
I have no idea why the couple seemed so hostile to me right away. I tried to ignore it and do my job.

I didn't ask the bride what to do ...I asked her if she was liking my performance...something I do with each client to make sure I am serving them. I bring a video camera to each wedding and ask permission to tape before I do. They said yes. I do this because videographers have disappeared and I want to offer it to couples only if they want it afterwards.

We offer a comprehensive packet of info to each client they day they book so they are helped and informed. No one else has said it was condescending. It is meant to help clients and we have put a lot of work into it. Marsha answers calls promptly 5 days a week full time. She is cheerful and helpful. That is her main job.
People love her.

The "brochures" handed out at the wedding reception were guides to the web site address so all the guests could see the couples images posted for free. Guests love this.

I would love anyone that is curious about all of this to feel free to meet me, come to the studio, look at Kevins wedding pictures, look over our written information or chat with Marsha. We work very hard to insure client satisfaction. I take pride in doing an excellent job.

I would be happy to provide a huge list of bridal shops or clients that rave about our work and service.

Sincerely,


Steve Rouch

I just found this complaint from Kevin. I am not surprised he wrote this. I have been a wedding photographer since 1971 and I have worked sincerely to try to please all my clients and Kevin is no exception. I really get the impression there is nothing that would have made Kevin happy with my services. All I can say I that I have done 2,000 weddings in my career and you may notice there are not any other complaints like this one on the web.

I received a call 2 months before his wedding and he was very angry with me for "ignoring him". I have never in all my years heard of such a thing. I called him right away and invited him in to chat and do an engagement portrait to get to know him and his fiance better. All seemed to go well. I would have no reason to call Kevin until 1 month before his wedding...he was told that the day he booked me. He was told we do a complete planning session at that time.

The day of the wedding just walking up to Kevin and his bride I could feel actual rage before I even said hello. It was a very hot day. I was wearing black head to toe dress shirt and pants (Harbor Bay and Sansabelt). I did wear a headband during the first part of the shoot because it was in the glass enclosed sculpture garden and it was hot. I work hard for my clients and didn't want sweat in my eyes.
I have no idea why the couple seemed so hostile to me right away. I tried to ignore it and do my job.

I didn't ask the bride what to do ...I asked her if she was liking my performance...something I do with each client to make sure I am serving them. I bring a video camera to each wedding and ask permission to tape before I do. They said yes. I do this because videographers have disappeared and I want to offer it to couples only if they want it afterwards.

We offer a comprehensive packet of info to each client they day they book so they are helped and informed. No one else has said it was condescending. It is meant to help clients and we have put a lot of work into it. Marsha answers calls promptly 5 days a week full time. She is cheerful and helpful. That is her main job.
People love her.

The "brochures" handed out at the wedding reception were guides to the web site address so all the guests could see the couples images posted for free. Guests love this.

I would love anyone that is curious about all of this to feel free to meet me, come to the studio, look at Kevins wedding pictures, look over our written information or chat with Marsha. We work very hard to insure client satisfaction. I take pride in doing an excellent job.

I would be happy to provide a huge list of bridal shops or clients that rave about our work and service.

Sincerely,


Steve Rouch

I just found this complaint from Kevin. I am not surprised he wrote this. I have been a wedding photographer since 1971 and I have worked sincerely to try to please all my clients and Kevin is no exception. I really get the impression there is nothing that would have made Kevin happy with my services. All I can say I that I have done 2,000 weddings in my career and you may notice there are not any other complaints like this one on the web.

I received a call 2 months before his wedding and he was very angry with me for "ignoring him". I have never in all my years heard of such a thing. I called him right away and invited him in to chat and do an engagement portrait to get to know him and his fiance better. All seemed to go well. I would have no reason to call Kevin until 1 month before his wedding...he was told that the day he booked me. He was told we do a complete planning session at that time.

The day of the wedding just walking up to Kevin and his bride I could feel actual rage before I even said hello. It was a very hot day. I was wearing black head to toe dress shirt and pants (Harbor Bay and Sansabelt). I did wear a headband during the first part of the shoot because it was in the glass enclosed sculpture garden and it was hot. I work hard for my clients and didn't want sweat in my eyes.
I have no idea why the couple seemed so hostile to me right away. I tried to ignore it and do my job.

I didn't ask the bride what to do ...I asked her if she was liking my performance...something I do with each client to make sure I am serving them. I bring a video camera to each wedding and ask permission to tape before I do. They said yes. I do this because videographers have disappeared and I want to offer it to couples only if they want it afterwards.

We offer a comprehensive packet of info to each client they day they book so they are helped and informed. No one else has said it was condescending. It is meant to help clients and we have put a lot of work into it. Marsha answers calls promptly 5 days a week full time. She is cheerful and helpful. That is her main job.
People love her.

The "brochures" handed out at the wedding reception were guides to the web site address so all the guests could see the couples images posted for free. Guests love this.

I would love anyone that is curious about all of this to feel free to meet me, come to the studio, look at Kevins wedding pictures, look over our written information or chat with Marsha. We work very hard to insure client satisfaction. I take pride in doing an excellent job.

I would be happy to provide a huge list of bridal shops or clients that rave about our work and service.

Sincerely,


Steve Rouch