Steve Rouch Photography Photographer loses memories I will never get back then disregards my feelings or any way to make it right :( St Paul Minnesota

Steve Rouch Photography completely deceived my husband and I. We paid a great deal of money (Steve is much more expensive than most photographers that we had met with while planning our wedding but we thought we would get what we paid for - were we wrong). The biggest reason we picked Steve was because a video was included. On our wedding day, the wind knocked over his camera and damaged our video.

The worst part about it was that they avoided the subject via email for over a month and, after several inquiries from me, finally told me that it was damaged. Then they even tried to come back and blame it on one of our guests for supposedly knocking it over after they had already acknowledged that the wind knocked it over!

I understand that wind is natural and misakes happen but he is a "professional photographer" and they completely disregarded our feelings in this situation because they had their money and were done with us. They never considered how it would affect us losing those memories from our day and refused to try to make it right.

I will never forget the way that we were treated by these people and am sad I will have to look back on this as something I truly regret from what was supposed to be the happiest day of our lives. Please do yourself a favor and research work ethic and contracts when booking your photographer.