Stevens Moving & Storage Charged me over 1000.00 for tape and shrinkwrap. San Jose California

We had our move this Saturday and I could not believe what happened. First of all Daniel (the lead) comes in with all this paperwork and shows me all these additional packing charges. While yes I do see there may be additional packing material charges I had no idea until my stuff was held hostage that tape and shrink wrap would cost over 1000.00 and be nearly half the bill. I was quoted $568.58 plus the additional 5% charge for fuel of 29.92 for a 5 hour loading and unloading and an additonal hour and half for travel time. I was charged 2279.20. The total time for loading and unloading was 6.5 hours so that is only 1.5 hours more than what you had estimated so you can see the surprise in the final bill.

Also when Daniel came in he would not give me any kind of idea how much the additional packing would cost. I tried getting an understanding of the packing estimates but he would not even give me any ideas. He finally did say that each piece that had glass in it would be around 50.00 a piece, based on that I choose to move all the glass and mirrors myself. I also told him to advise me when anything was going to cost extra. He only did this for 3 items tv, tv stand and 4 chairs. However again he did not give me any idea how much he would charge to pack those items. The TV alone was nearly 300.00. I could have rented a truck and moved the tv myself for the packing they put around it. If some of these items were going to cost extra to wrap the blankets on the wood furniture I communicated that to be identified and I would decide it was not until my stuff was in your truck.

Further more I feel they really took me as they shirk wrapped items that did not need to be wrapped such as metal bed rails and a office chair with plastic with no pads. Why bother using the shrink wrap on those items how was that going to protect the item it wasn't it was allowing them to charge me for it. I had boxed everything (As my boyfriend is a warehouse manager and has access to boxes, shrink wrap and tape) and took the beds apart the only item they had to take a part was a desk that they could not get out without disassembling part of it. While I was assuming the cost would be higher than the estimate (specifically the travel time) I was not made aware that it would be anywhere near what it was again until my stuff was in their truck and it was made very clear it would stay there until I paid what was demanded.

I had four other bids all of which were 1200.00 to 700.00 less than what my final bill was.

I called them on Saturday but no one returned my call. I emailed Mike the person that sent me the quote on Monday and have not heard back from any of the emails I sent to him.

Michelle
dublin, California
U.S.A.