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Report: #537002

Complaint Review: Stone Caster Studio - Internet

  • Submitted:
  • Updated:
  • Reported By: Mike — Richland Washington United States of America
  • Author Not Confirmed What's this?
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  • Stone Caster Studio Las Vegas, Nevada 89042 Internet United States of America

Stone Caster Studio Stonecaster Studio They take your money and don't send product or refund the money after many months Internet

*Consumer Suggestion: They followed through as promised

Show customers why they should trust your business over your competitors...

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Before I ordered I asked them how long it would take to receive my order. They emailed back "1 week". I ordered a mold through Paypal.

After not receiving my order I asked about it and they said it would take 6 weeks as stated on their website.

Ok, after 3 1/2 months they still haven't sent it even though I've emailed them repeatedly and talked to the owner who said that they were going to 2nd day ship it (yeah right) on the following Monday.

After they didn't ship it I politely requested a refund. They gave me another delay saying that the owner was going to call me on the following Monday to "work it out" so I gave them the phone #.

Guess what, no phone call. I'm not sure if this is a real company or just a hobby that some guy has or if it's nothing but a scam.

Paypal won't go after them because they have a 45 day period starting from the transaction date that they will act. Since they used so many delay tactics, that 45 days is long gone.

I wish I'd read the Ripoff Report prior to sending them money. Using Paypal is no guarantee that you'll be protected either.

This report was posted on Ripoff Report on 12/09/2009 11:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stone-caster-studio/internet/stone-caster-studio-stonecaster-studio-they-take-your-money-and-dont-send-product-or-refu-537002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Consumer Suggestion

They followed through as promised

AUTHOR: Wade - (USA)

POSTED: Tuesday, August 29, 2017

Hi, yes it took a little while but with consistent follow up this company gave me a great product, filled order, plus extras for the wait.

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