StopIRSDebt October 14, 2016. Charged $2300 up front. After that, communication went from bad to worse. No returns as promised No correspondance at all since January 4.. Los Angeles California

 October 24, 2016, I did a phone consultation with StopIRSDebt. I said that I wanted help to settle back returns because I had inheritance money and, not only did I want to avoid a bank levy, but I was in the position to settle qith a lump payment. I said I needed copies of returns and I asked if they would act tright away to protect any action while it was getting negotiated. I paid 2300 and signed agreement online. The person I spoke with told me to communicate often and seemed as if he would be my representative. After that, I could not reach him anymore. Then days later, someone else emailed me and said she would be my representative. I was sent a packet to fill out my tax years in question, and I kept saying that I need copies of returns. But they never came. I sent emails so many times asking questions and/or for a reply and one out of ten times I got a reply, but no answers to what I asked. The email replies got even less, and the last one was January 4, over three weeks ago. I have begged for calls or emails. I have sent angry emails. I have tried to get answers by phone. Nothing. On November 16, 2016, I got an IRS notice as a response to my 2015 tax return, with a huge balance due. Nothing about any negotiation. And no answers from StopORSDebt. I had not realized they do not include State tax. When CA sent me a notice to levy and lien in December, I was so distraught. Why, and what is going on? I could not communicate with this company enough to even figure that out. I had to call the number on the form to get any answers. So far I am out 2300.00 and still haven't resolved my taxes, after three months now! Kim