Complaint Review: Stormvac - IGIA - Commerce California
- Stormvac - IGIA 4900 Zambrano St. Commerce, California U.S.A.
- Phone: 800-711-8357
- Category: Appliances
Stormvac - IGIA Fulfillment ripoff dishonest fraudulent billing Commerce California *EDitor's Suggestions on how to get your money back into your bank account!
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Address: 4900 Zambrano St, Commerce, CA 90040
The cost was 3 easy payments of $39.95. If the consumer called that day 12/19/05 the company IGIA would give them an extra/second vacuum cleaner for just 2 easy payments of $39.95, instead of having to pay the 3 payments. Shipping and Handing was $20.00. Sub total of $99.90. I called the phone number 1-800-717-9574 and placed my order by pressing buttons on the telephone to answer every question asked. There was an offer for a second vacuum cleaner (free) that would only include the cost of $20.00 for Shipping and Handling.
So far that brings my sub total of $119.90.
To sweeten the pie the company AGIA offered a free streamer with only the cost of Shipping and Handling. $18.95.
My Total amount, if I were paying a total lump sum, should have been $138.85. I had requested to have 39.95 plus shipping amounts taken out of my checking account then the following month pay the balance of $39.95. Plus $10.00 product warranty for five years service on the 2 vacuum cleaners only.Total of $158.95. When my order arrived I was shipped 4 windstorm vacuum cleaners and 1 steamer.
I spent the next couple of weeks trying to contact the customer service number 1-800-711-8357 to have the 2 extra vacuum cleaners shipped back to the company. I was able to get through on 1/8/06 and spoke with a female who said her name was Louie. I explained that I had received 4 vacuum cleaners instead of the two I had ordered. I requested a shipping label so I could return the two. I was told that it would take 2 weeks to receive, but after 4 weeks I still had not received the label. I called again 3 weeks later, and again after weeks of not being able to get through I spoke with another customer service representative. I was told by this representative of AGIA that there was no note on the screen about my previous call for a shipping label or that there had been any problems with shipping. I again stated the problem and told the female representative that I needed a shipping label. She said ok that it would be 2 weeks again. But before I could ask her name she hung up. I also sent an email to the company but have gotten no response.
Now it is March 16 and I still don't have a shipping label and AGIA took $233.90 out of my checking accounts on 12/21 and then took another amount out of $79.90 on 1/12. Totaling $313.80.
I am so very frustrated that a company would handle business like this.
I can't get through to the customer service number for weeks at a time, I can't get an honest answer from any of the two representative I spoke with, I can't get a shipping label to send back the 2 extra vacuum cleaners, AGIA has over drawn my checking account and caused 2 checks to incur overdraft charges of $60.00 extra out of my account. I am quite sure if they AGIA would take advantage of me like this they will take advantage of others as well.
St Petersburg, Florida
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 03/16/2006 04:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stormvac-igia/commerce-california-90040/stormvac-igia-fulfillment-ripoff-dishonest-fraudulent-billing-commerce-california-edito-181618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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