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Report: #624494

Complaint Review: Straight Talk, Inc - Internet

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  • Reported By: heathergarnes — Grove City Ohio United States of America
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  • Straight Talk, Inc 9700 NW 112th Avenue Internet United States of America

Straight Talk, Inc Trac-Phone, Verizon Wireless Stole my money! Internet

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I purchased a $30 refill card by mistake. I meant to purchase a $45 un-limited card. I called in to see if I could pay the difference and my call was answered by a spanish-speaking woman. I could not understand her.
At any rate she said I could not pay just the difference but would have to pay the whole $45. I didn't want to do it but really need my cell phone. After she charged my card she informed me that there was an additional $4.31 fee. I went thru the roof bc I did not authorize it!
I asked to speak to a supervisor & was put on hold for more than 10 minutes. I hung up and called back. I got a spanish-speaking gentleman who basically told me I was out of luck. I went round and round with him. I demanded to speak with a supervisor who spoke English, the man was mocking me.
I was on-hold for again 10-15 minutes. I finally got a supervisor, who surprise, was spanish-speaking. I again explained what was going on and he told me that I was wrong and that the 1st lady never charged my card.
but lo and behold I checked my account and the $49.31 was taken out. I called back again and got another spanish speaking person and another spanish-speaking supervisor who basically told me I was out of luck bc her reps would never charge a card without detailing the charges first!
I cannot believe the people that work for this company! I have never in my life received such shitty customer service and to be told I was a liar. I cannot believe that they won't reverse the charges!!! So I am basically paying $79.31 for unlimited service and then turning around on the 15th of August and paying another $45.
Do not join this service! I am going to make sure that everyone I know that has this service switches!

This report was posted on Ripoff Report on 07/18/2010 03:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/straight-talk-inc/internet/straight-talk-inc-trac-phone-verizon-wireless-stole-my-money-internet-624494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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