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Report: #1083800

Complaint Review: Straightalk - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: John — Bradley Illinois
  • Author Confirmed What's this?
  • Why?
  • Straightalk Select State/Province USA

Straightalk Tracfone Bait and switch. Knowingly sell non-working phones only for you to have to BUY another phone Nationwide

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 I decided to purchase 3 lines with straight talk. On their website they ask you enter your zipcode for a list of phones that work in your area. I purchased 3 of the recommended phones that fit our needs. After receiving the phones and activating them I started having issues.

I was told there were outages in my area and I would have to wait for the outages to be fixed. 45 days later the outages were fixed but the signal was poor at best (dropping calls every 2-3 minutes) They credited me 15 days service per line after enough complaining.

I continue to have the issues with the poor service and when I called they told me the phones dont work in my area and it was my fault for assuimg the website was accurate. They told me if I want working service I would need to purchase 3 new phones that cost more. 

This is bait and switch. They knowingly sold 3 phones that don't work with their service in my area just to force me (the customer) to have to up grade. This needs to be addressed.

This report was posted on Ripoff Report on 09/11/2013 07:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/straightalk/select-stateprovince/straightalk-tracfone-bait-and-switch-knowingly-sell-non-working-phones-only-for-you-to-h-1083800. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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