Stuff4Beauty Never Received Merchanside, Refused Refund or Reship Internet

I placed my first order from Stuff4Beauty almost a month before I was scheduled to move. I already had a forwarding order on file for the post office with my move date (I like to do that early), and I figured I'd receive the order at my old address in plenty of time since the merchandise was showing in stock.

When my stuff never showed up, I sent repeated emails to the company to check the status of my order (with no response). Finally, the day after I moved, I received an email from the company stating it was just delivered that day--to my old address. I went back to my old apartment - nothing. I waited for the package to be delivered to my new address--nothing. I called the Post Office and filed a complaint (I gave Stuff4Beauty the case ID#), and the Post Office stated the shipping company should file the insurance claim and reship the order. Stuff4Beauty never bothered to respond. I filed a claim with PayPal (who threatened to reverse the transaction), and that finally got a response out of them.However, Stuff4Beauty said they shipped the order and that's all they had to do.

They refuse to file the insurance claim. They even refused to respond to my numerous emails requesting the status of my order and refused help in any way...they simply ignored me until PayPal threatened to reverse the transaction. To date, I still don't have any of the stuff I ordered and paid for, and I expect I never will.