Sudden Values Sudden Blitz Paid for a nook color ebook over a month ago and it never shipped Wenatchee, Washington

A friend and I both ordered and paid for a Barnes and Noble color nook ereader over a month ago. You needed to buy a voucher and then submit the voucher number to an email address which we did. We were supposed to get a response that it had been received but we did not I then called Sudden Values and for the only time reached a person. They were helpful and directed us to send the voucher number to another web address which we did and received a reply stating it had been received. I have since continuously checked my account that simply says "order being processed". I have tried at least 15 times to contact them by phone and have sent at least 5 emails. I have never received any response to either my emails or phone messages even though some threatened leagal action. My friend had made the same attempts. I have reported them to the Better Business Bureau and the BBB said they have had many complaints with no response from the company and they have the company rated as an "F". I am going to see if I can get the credit card charge reversed, otherwise I will be reporting them to the Attorney General's office.