Complaint Review: Sunset Electronics - Internet
Sunset Electronics Selling old merchandise as "New"; Promised Warranty does not exist. Rockaway Park Newyork
*Author of original report: misdirected anger...perhaps less caffeine?
*General Comment: A bit of confusion...
Through Amazon.com, Sunset Electronics sold a Panasonic FZ-100 as "new". This camera did not work. After contacting Sunset Electronics, they told me, "Your camera is in fact sericed under the terms of the manufacturer's warranty for a duration of a year. Arranging for an in warranty repair is very simple and it can be done via the manufacturer's website."
I called the Panasonic Warranty center. Whey I told them the serial # of the camera they informed me that they haven't made this model camera for over 5 years and there is no warranty. I told them I had just bought the camera and I was told I had a one yr warranty. They told me to send them the camera with a copy of my receipt, which I did. The camera was returned to me, unfixed, with the following note:
"We received your non-U.S. market Panasonic product for processing. Your product is being returned to you, as is because the product was not marketed for sale of service in the U.S. and, therefore, cannot be serviced here."
Sunset Electronics sold me a 5 yr old camera as new. Sunset Electronics promised me a 1 yr. warranty that does not exist. Sunset Electronics will not refund my money. Sunset Electronics now wants me to return the camera so they can send me another 5 yr old camera with no warranty.
I am out $350 dollars, plus $11 to send it to Panasonic to be fixed, only to have it returned to me with the following stamp:
"OBSOLETE MODEL - OUT OF WARRANTY"
This report was posted on Ripoff Report on 04/25/2016 11:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sunset-electronics/internet/sunset-electronics-selling-old-merchandise-as-new-promised-warranty-does-not-exist-ro-1301692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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