Sunshine State Moving Company DELAY IN DELIVERY/NON RESPONSE TO EMAILS, PHONE CALLS Hallandale Beach Florida

My original agent at Sunshine State Moving Company worked with me with professionalism and courtesy. My property had been in storage at their Norcross GA storage unit while I decided when I wanted delivery to my new residence in California.

I contacted my agent on Aug. 3 to say I was ready for delivery; she emailed me that my things would be on the truck headed to CA on or around Aug. 9. Well, she has quit the company; I had to call myself to find out who my new agent was and my things are still in storage at Norcross GA as of today, Aug. 26.

I hear nothing but excuses about drivers having deaths in the family, and trying to find a driver, and the trucks still having not arrived in Georgia.

On Aug. 21 I finally got a hold of my agent, Sean, although his name is actually Russian, and he told me he would call me in 2 days to give me a date as to when my things would be on a truck. I have heard nothing from him.

I have filed a report with the BBB and the Department of Transportation. 

Because I paid the full amount owed on my credit card as I did not want my friend in Georgia bothered with paying for half with cash or a cashier's check, I am very concerned that they have no motivation to do anything about my move or the delay.

My understanding from my former agent is that she quit for the very reasons I am writing this report. This company is unprofessional, unethical, and should have their license revoked. I also never received The Rights and Responsibilities of the Mover and Moving Customers which by law I should have received.