Report: #347944

Complaint Review: Supercuts - Regis Corporation - Waukesha Wisconsin

  • Submitted:
  • Updated:
  • Reported By: Greenfield Wisconsin
  • Supercuts - Regis Corporation 2320 E Moreland Road. Waukesha, Wisconsin U.S.A.

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My wife got the most horrible haircut by a "haircutter" named Estella, she said she would not listen and cut it different citing that her way was quicker. My wife even went back a second time and it still is screwed up. My wife also said that there was an elderly woman their complaining about the haircut she got from Estella and that Estella came up with many excuses. My wife is very shy and not one to stand up for her rights so I called the Regis corporation and they said we would get a "full" refund, well it turns out they lied and only gave us a partial refund. I called the Better Business Bureau and they said that Regis / Supercuts is listed as "UNSATISFACTORY" due to the many problems that has been reported against then by consumers and the lack of response by the company.

Greenfield, Wisconsin

This report was posted on Ripoff Report on 07/06/2008 11:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/supercuts-regis-corporation/waukesha-wisconsin-53220/supercuts-regis-corporation-horrible-haircut-ripoffed-on-full-refund-waukesha-wiscon-347944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#14 Author of original report

Sure you can send me the payapal paymenet

AUTHOR: - ()

POSTED: Sunday, October 11, 2015

Sure respond with your paypal email and I'll send you and invoice for $2.00.

It actually took over three years years to get her hair back to how it was and she came in for just a trim. I guess some care about how they look and otheres well are corporate puppets.


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#13 Author of original report

We did contact the store and the manager first

AUTHOR: - ()

POSTED: Sunday, October 11, 2015

She did contact the store manager first and was told they won't refund tips. She had her glasses off and could not see the hack job. I was not with her and it was not near our house.

Perhaps to you having gaping holes in your hair will not change your looks but some women it is important to look good, they didn't just do a bad haircut they did a complete hack job when she asked for a trim. Then they came off all arrogant and woud not refund the tip. The customer service manager at Regis was even more cocky in her emails and insisted we wil NEVER get a refund. They actually did.

Just because you may look good with gaping hacks in your hair, or it may be an improvement, other women take pride in themselves and especially she had to call off a job interview and in the end the other place she went had to cut well over 6" to get it to even out. It actually took well over a year to get back to how it was and she came in for just a  trim.

Some peopel accept bad service and some even have grown to accept it and other speak out when they get ripped off.



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#12 Consumer Suggestion


AUTHOR: Diane - (USA)

POSTED: Monday, September 28, 2015

It most definately appears some of these at will employees forgot who they work for. They are employed by: Supercuts but work for the: City,state and federal tax payers of America. To also include: Consumers or customers. When we want our hair cut. We deserve excellence and above out standing service. Exactly the way we want it. Not the way they want it . They work for us. If they cant do the job we can go some where else. False advertising: We at Supercuts pay attention to every detail so you can leave clean and ready to go. Its only the right thing to do. I would right this up with: Pissedconsumer.com . To include : The Better Business Bureau and Consumer Affairs.Gov. This company will get better or bitter. In California we have a labor code: California Labor Code:2924. This is under obligations of an employee: They are required to work with best efforts. Honestly and safely. California Labor Code:6300. I recall writing up: 24 Hour Fitness. My write up since then obtained a grand total of eight thousand reviews.  As it has been said,"The pin is more powerful then the sword". If any busines does me wrong at any time . This is none stop write ups. However: Will never lie. I my self: Suggest : Scientific evidence to show : Clear and convincing evidence ,beyond a reasonable doubt. Why? As we : Customers and consumers and tax payers are aware ,employees will stick together and use the old : Gang up on a customer technique. In other words victimize the customer then turn the customer into the fall guy. Example: (1.) no.lie.m.r.i.com  This is under scientific evidence. How it works is very simple: This M.R.I. inteligent machine determines recored information stored in the brain. If the volunteered subject is not telling the truth it will show the subject is lying.  (2.) California Evidence Code:801.70 .This is admisable in a court of law because it pased the : Kelly Frye Rule of scientific evidence. This is : The lie truth serum. For better effect perhaps the disoage should be based on : Body weight. It puts the subject that volunters in a concious unconcious state of mind .Then the truth comes out of the mouth. Its in the Bible: From out of the abundance of the heart the mouth speaks.  ( 3.) California Evidence Code: Section: C. Hypnosis. Note: With the following volunteered prerequsistes : ( A) Volunteer to be filmed on: You Tube for the above three little forms of scientific evidence. In writing or implied and expressed or verbally. (B) Volunteer to be subject to a calibrated: F.B.I. voice analizer machine that measures stress levels in the voice prints.  (C) No shoes so the subject cant put thumb tacks. ( D) Toxicology report . By a licensed medical and credible doctor.  Note: The above three little forms of : Scientific evidence are not a violation of the : Polygragh Protection Act. Note: Can we conclude as: Customers and consumers if the at will employee refuses on a volunteer basis ,that this can show: ( Reasonable Doubt )? Which does show to mass millions possibly that it could equate to : ( Guilt ). This viewing will be determind by mass million consumers and customers that view : You Tube. Or the subject can continue to use: Silence of an entity ,based on time of discovery. California Government Codes: 911.23 and 911.64. We need open disclosure  and transparancy. Was this cutting of the hair intentional vandalisim? Then this vandalisim to personal property. California Penal Code:594. Why has'nt this at will employee been arrested and charged for thier crime??

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#11 Consumer Comment


AUTHOR: Heide - (U.S.A.)

POSTED: Monday, April 09, 2012

When did you become so entitled and so above reproach, that you only have to abide by the rules and policies that you "like"?

I do not blame you for trying, but you keep barking up the same tree expecting different results. You've developed this kind of David and Goliath mentality towards this company.

They told you how to get your tip back. They told you to approach the Manager. They never even told you that it wouldn't happen. You decided NOT to go that direction, and you decided THEY had to... because why? "You said so".

C'Mon. They did stand by their business.. THEY GAVE YOU A REFUND... There was nothing more to do...

This wasn't "Supercuts" in the first place. This was ONE stylist at ONE location. So maybe she's even been fired, maybe they sent her back for more training...

Are you really serious that your one experience negates the company as a whole?? All this over $2?

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#10 General Comment

WOW that was horrible - Why are people defending this company?

AUTHOR: BeverlyJ - (United States of America)

POSTED: Friday, March 30, 2012

I don't blame her husband. That was horrible what they did to her. It is even more shocking is all the people defending the company! What is with that??

I get haircuts and also wear glasses so I know what she means that you can not notice it until you get home. They have you all strapped in the chair and there is no way you can even get to where your glasses are let alone get your hands free enough to put them on.

I am shocked the company did not give you triple the cost back immediately after what they did. And what is with all these posting defense for the horrible actions of that company. I would be so pissed off myself if they did that to me or my family. Like you mentioned the people must think they have no choice and are under the control of companies as if they have to accept whatever they are told. That is rubbish.

Without the customer there would be no company. And that company should be completely ashamed for what they did to you. As a woman I know how important looking good is and they did a real nasty butcher job. Looking at those pictures is almost unbelievable. I am surprised they did not just pay anything you wanted to try keep those pictures hidden and cover this all up.

They really had some nerve not taking care of this in the beginning. Glad to see someone not bowing down when they are wronged and standing up for their family - tell your wife You go girl!

; )   ~Bev

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#9 Consumer Suggestion


AUTHOR: tallstackofsooner - (United States of America)

POSTED: Wednesday, March 28, 2012

1. Don't have the nerve to be surprised that the cheapest haircut available in the entire marketplace is less that stellar. You get what you pay for.

2. You claim that it was so horribly hacked that there are places of exposed scalp, but neither of you noticed in the salon? Did your wife not even look at her own head? Only one of these things can be true, either she was horribly hacked and lacking the mental capacity to examine her own haircut OR you are grossly exaggerating.

3. If I Paypal you 2.00, do you think you could turn down the crazy? Cheese and rice. People are trying to voice legitimate service complaints, and you're having a nervous breakdown about 2.00 from over a year ago. (You know, since it took over a year for the hair to grow back)  

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#8 Author of original report

Rules? The company does not own me, I can think for myself!

AUTHOR: Alex k - (U.S.A.)

POSTED: Saturday, March 24, 2012

You say rules? What rules are you talking about - who's rules? The corporation's rules? They do not own me.

The "rules" you are talking about are there to protect the company, they do not apply to me, I do not work for them.

If you want rules, then here is my rules - when a company does a horrible job they need to stand behind their work 100% and they need to correct it 100%.

If you had not noticed in the pictures, my wife was dressed up since she was interviewing for jobs. She ended up cancelling the interview since she did not want to go in looking like that. It took almost THREE YEARS for her hair to grow back to how it was before the hack job.

Why are people brainwashed we have to do what a company tells them? Honestly do you always do something just because they tell you to do so - can you not think for yourself?

You may believe you are bound and controlled by their rules but you should wake up and live life by Your rules. And yes I do work in service industry, that is why I realize the company should stand behind their work 100% and when they screw up, correct it 100%.

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#7 Consumer Comment

Picture or no picture

AUTHOR: Heide - (U.S.A.)

POSTED: Friday, March 23, 2012

There is no disagreement that her hair is not as requested and not even remotely acceptable. The company refunded the full price of the cut. That is correct yes?

The tip is not part of the service. The company can't even verify that a tip was left for the stylist. You want them to give this to you on "principle".

I have no doubt you are an upstanding citizen with no loose morals looking for a free ride. That being said, you are unfortunately the recipient of rules that had to be made in order to protect themselves from the free-riders. You would be amazed at the numbers of consumers who say they are unhappy just to get a free haircut for no reason. Again I understand this does not apply to you directly, but you need to understand that tipping is on an honor system. Even if you pay it with a credit card, that money never made it to the register, and does not belong with the business. You say $2. Imagine if you will that $2 times 1,000,000 people.

I think you might understand much better if you owned a customer service industry business. I feel bad that your wife went through this, and I understand that she regretably had to endure this cut for more then just 1 day. You got a refund of the purchase price. Wanting the courtesy tip returned comes from the stylists pocket.

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#6 Author of original report

A picture is worth a thousand words!

AUTHOR: Alex k - (U.S.A.)

POSTED: Wednesday, March 07, 2012


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#5 Author of original report

She could not see that they hacked it so bad

AUTHOR: Alex k - (U.S.A.)

POSTED: Wednesday, March 07, 2012

It was about the principal, not the money!

When my wife gave the tip she did not realize they hacked it so bad. She should have had her glasses on but reserves them for driving. either way the company should stand 100% behind their services they are selling. This was not about money but about principal. A billion dollar company was not willing to pay $2 to settle a horribly gone wrong hack haircut their employee did.

I am not talking about a bad hair cut but a massive HACK. There were sections that there were cut uneven / short several inches long. Depending on how you looked, you could see the gaps in what was once a solid black long Asian woman's hair.

You are talking about a women who came in for a trim, asked that it is cut a certain way and did not get her request honored. What she got was such an uneven cut it took over a year for it to grow back out. Perhaps to you it does not mean something but imagine if you had long straight dark black hair, then you get a haircut and they literally some cut out several long "gaps".

The real issues was the company was arrogant to not resolve 100% the horrible job their employee did. They spent 100 times more in their own employees time trying to cover this up and just opened themselves up for life long bad (but true) publicity.

 The real lesson we learned is go to an established hair salon, never trust these strip mall hack joints - you will pay the same at the salon but get a great haircut from a real professional

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#4 UPDATE EX-employee responds

I know this is way over....

AUTHOR: Heide - (U.S.A.)

POSTED: Sunday, August 08, 2010


If you are unhappy with your service and do not have a good thing to say about your experience? Then you DON'T TIP... it is not possible for a company to tell an employee to give back their cash money because someone had "tipper's remorse"... Not to mention illegal... But that's another discussion.

No company is EVER going to refund a tip. It is an amount above and beyond the service, and is NOT required. Although it is appreciated and you may feel obligated? Your lack of planning and sense of urgency does not constitute the company's "emergency". 

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#3 Author of original report

I was contacted by Nicole Pierce of Supercuts via email to get this resolved but she has not returned any of 3 emails spanning two weeks.

AUTHOR: Alex k - (U.S.A.)

POSTED: Tuesday, July 15, 2008

A Nicole Pierce of Supercuts emailed last week ago regarding a resolution after I emailed them a link to this posting but has not returned even one of my 3 emails I had replied to her with. The email came from Nicole.Pederson@regiscorp.com, but she signed the name Nicole.Pierce@regiscorp.com.

She offered a $5.00 gift card or a free haircut, but based on the hack job would anyone in their right mind ever go back there - especially since my wife did go back a second time to try and get it fixed but it got hacked up even worse.

All I asked them was to honor what they originally said they would do to correct this. After no response to the first two emails and the fact that that their establishment and practitioner clearly does not apply professional principals or skills I asked Nicole in my third email for the license information of the establishment and practitioner but still got no reply.

It appears that Nicole Pierce / Nicole Pederson of Regis Corporation won't divulge that information or is trying to cover things up?? I believe based on my wife's "haircut" that minimum competencies were not met by practitioner or establishment and they should publicly give the license information when requested. Why would Nicole even write me if she wouldn't even respond? I have posted picture of the hack job haircut on the flickr: http://www.flickr.com/photos/28466917@N06/?saved=1

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#2 UPDATE EX-employee responds

feel your pain

AUTHOR: Xhaircuttery Worker - (U.S.A.)

POSTED: Sunday, July 13, 2008

I feel your grief. When I first got out of beauty school I worked at that assembly line. Hate to say it but those fast/cheap hair places are havens for just out of school hairdressers. When I worked at Supercuts I was one of the only employees that spoke English it was horrible. They also pressure their employees to finish all cuts in 20 minutes. I was told that I needed to speed up my production because a holiday weekend was approaching and the store would be busy. I promptly packed up my belongings and now own my own shop. Be thankful that hair grows back. Good luck! also ask friends, coworkers where they get their haircut. that's your best bet.

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#1 Author of original report

They called me stating I would have to go in and talk to the manager to get the rest of the refund.

AUTHOR: Alex k - (U.S.A.)

POSTED: Wednesday, July 09, 2008

I received a voicemail from Supercuts today (I sent them a link to this posting) from the same lady who said I would get a "full refund" and was told that to get the last $2.00 of the refund we would have to confront the manager / person who gave her the horrible haircut, at it was a tip and they do not refund tips. I clearly told their "representative" on the phone (I hope they keep recordings) that I wanted the tip refunded too and she never informed me that we would have to go and confront the store manager / "haircutter". My wife gave her that tip after the first time for the haircut not knowing it was botched, but then also had to go back a second time as her sister saw it and informed her that the haircut was bad. Plus even after spending her time, gas and wear and tear on the car to go back and try and get it cut even, their "haircutter" Estella still did a hack job.

So not only was my wife given a horrible haircut, the Supercuts "representative" clearly mislead me on the phone regarding the refund. I wish "Super"cuts would give me a copy of the phone conversation so I can post it on the Internet. Tonight when my wife gets home I will be taking pictures of the hack job done by their "haircutter" and posting them on the internet along with how her hair looked before the hack job.

What a cheap organization to repeatedly provide poor service and not stand up to the words of the refund from their representative. I am shire that in the end Supercuts will end up loosing several hundred times the $2.00 in lost revenue by the time I am done informing the public and consumers in this are about how the treat customers! Way to go ;)

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