Report: #937931

Complaint Review: Superior Propane

  • Submitted: Fri, September 07, 2012
  • Updated: Mon, February 04, 2013
  • Reported By: kelly — Carleton Place Ontario Canada
  • Superior Propane
    POBox 2875 Station M Calgary AB
    Ottawa, Ontario

Superior Propane Price ripoff Ottawa, Ontario Canada

*Consumer Comment: Superior propane

*UPDATE Employee: Please contact me

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Two weeks ago Superior charged us 99 cents a litre for propane + handling and hazmut fee while the competition was charging 53 cents a litre (no handling or hazmut fee). I complained, Superior reviewed my fee and said the fee was normal for the amount of propane I use. I complained again and told them I would not accept the fee and I would switch suppliers. They dropped the fee to 58 cents, but with the handling and hazmut fee the real cost is higher -- probably about 63 cents a litre. 

Superior is also charging us 150 a year for tank rental whereas the compeition charges nothing.  I also notice, from other Ripoff reports, that people are paying less -- 99 a year for tank rental. 

If I were to do it all over again I would never buy from Superior. They actively look for ways to rip off the consumer. I notice that my propane cost has been creeping up over the years. Initially it was 53 cents a litre but before this last fill up the cost averaged about 77 cents a litre. I have heard that Superior preys on older people, charging them more per litre than other customers. 

When we decide to leave Superior they will try to charge us to remove the massive tank that they installed. They told me it would be about $500. We paid $260 to have it installed. 

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#1 Consumer Comment

Superior propane

AUTHOR: Gimp - (Canada)

I have a recent discouraging experience with S.P. Can you help? and how cdo I contact you privately?
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#2 UPDATE Employee

Please contact me

AUTHOR: Andrea - (Canada)

Hi there, I work for the sales team of Superior Propane. I'm very sorry your experience with us turned out not the way you'd hope. Please message me privately with your account number or your name and address and I can offer you a better deal.
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