Swank Blue Swank Blue didn't deliver and blamed it on the post office Internet

 I ordered an outfit I was planning on wearing to an important event. The next day I received an email telling me my item shipped. It's a week later and I still don't have my item. I checked the USPS tracking number provided in the confirmation email and the info from the USPS stated: The U.S. Postal Service was electronically notified by the shipper on September 21, 2016 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available. This notice means that my item never officially shipped. USPS only received an email letting them know they should receive it. I received the following response from Swank Blue, which in part says: It was picked up by our courier many days ago. Because the tracking hasn't updated, we can only assume the package was lost somewhere in the post office before they scanned it in...And the item size I ordered is no longer in stock! This is a sorry excuse. Why wouldn't tracking be on a package when handed off to the courier? Why wouldn't there be a system in place for ensuring packages are shipped? Why all of a sudden is my package lost?

I ordered 3 items from 3 separate vendors after I ordered my item from Swank Blue and I received them all! What's not being said is my item was never shipped because Swank Blue ran out of my item and failed to update the item in time. Instead of taking responsibility they blamed it on the post man. Yes, they refunded my money. Yes, the response I got from the representative was professional. BUT, that doesn't deliver my item. It's not about the money. It's about getting my item. I've always wanted to get something from Swank Blue and the first time I did ended up in disappointment. They've lost a potential loyal customer due to their lack of systems. What happened to taking items to the post office or shipping Priority so you can have a receipt on your hand? Why leave the fate of your consumers' items in a courier's hand?? You know women are adamant about what they want to wear and being a self-proclaimed fashion empire, why not hold your customers up to a high degree of service by being personally responsible for shipping and accountability. This just makes no sense.