Swat Environmental Completely incompetent Lansing Michigan

Stay away from this company. From start to finish, they proved incompetent and uncommunicative. 

We hired Swat as part of a purchase agreement when we sold our home last April. We should have known we might have problems when they failed to show up for the first scheduled appointment, but we just wanted the work done so we could close on time.

When we finally rescheduled, the installer couldn't complete the job because he couldn't make the electrical connection, although the original quote should have anticipated this. We had to then hire an electrician to finish the job--at a significant cost, of course. It was a headache, but it finally got done (we think...never saw results from final testing?)  We had already moved overseas well before the job was done.

Here's where the fun begins. We received an email invoice for $100. I paid it. Then 2 months later we received another invoice. It was the same invoice #, same line items, but different $amounts. The total now was $499. This was accompanied by calls from Ashley in the (I assume) billing dept. She was lovely (*sarcasm*).

I left 2 voicemails for Ashley. No calls back. I emailed the customer service. No response. Now they call every month or so at 1am our time, leaving nasty messages. They can't explain why we have two invoices for very different amounts. Complete incompetence.

Beware and stay away to avoid a huge headache.