Synchrony bank amazon Didn't change billing day and continued to add late fees Longwood Florida

when I first received my amazon card in 2015 I called and notified them my money does not enter my bank till the 1st and 3rd and my bill due date is the 28th. I was informed that there is a grace period before late fees added and my time frame fell in that period And not to worry. I still asked my bill due date to be changed to the 5th. Was told no problem.

I continued to pay my bill by the 5th with out thinking anything of it and that they did as they said. I went online and went under transactions and noticed every month there was a $35 late feel I called the lady said well she doesn't that and I can take off only 2 late fees and will escalate your complaint and you will hear from us by email our descion. Nothing. I called back today and told same think that only 2 can be taken off and I don't see in your file that you complained about due date.

If I didn't complain then why was 2 removed. So it wasn't escalated the same way my due date wasn't changed. He again today said I will escalate and you will hear by email the descion. What descion ? That I was told my due date will be changed and yet they committed fraud by charging me late fees?

Iknow every month I only have money in my bank on the 1st and 3rd. And they take someone like me and milk for money by continuing to add late fees. My late fees from 2015 to present should b removed with the exception of the 1st months bill.  . I understand I did not call till I received my amazon bank card in the mail and the was after the first billing cycle.